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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Picina Que no estaba abierta la picina
Business response:
Dear Guest, Thank you for your feedback. We apologize that the pool was not open during your stay. We understand this may have been disappointing and appreciate your understanding. We hope to better accommodate you on your next visit. Sincerely, Hotel Manager
Airport hotel I stayed in room 217 and I have done it in the same room several times and the carpet is broken, it is in bad condition, the TV does not work, the internet, I let them know so they could help me, the maintenance man said it was normal for the internet not to work well. The location is great, as are the facilities.
Business response:
Dear Guest, Thank you for your loyalty and feedback. We’re glad you appreciate our location and facilities. We apologize for the issues with the carpet, TV, and internet in your room. Your concerns are important, and we will address them to improve your future stays. Sincerely, Hotel Manager
Affordable but sub par Stained bedding, flooding shower, drained pool Air conditioning, staff, comfy bed, dark room
Business response:
Dear Guest, Thank you for noting the positive aspects of your stay, including the comfortable bed, helpful staff, and effective air conditioning. We sincerely apologize for the issues with stained bedding, the flooding shower, and the pool being unavailable. Your concerns will be addressed promptly to improve our guest experience. Sincerely, Hotel Manager
Horrible The bathtub were horrible I would have liked to soaked in the bath after moving to Florida from Waco in Austin being my destination for my flight to Florida. The bathtub didn't look like I wanted to take a bath in it, it needs a new paint job. I chose a hotel that had free shuttle to the airport and called to make sure they said yes not mentioning it was Broke down. Even when I checked in they had no sign saying It was Broke down at that time, which was a big inconvenience for me 3 days to exact. I had to take a ube... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the many inconveniences you faced during your stay, including the condition of the bathtub, limited breakfast options, and the unexpected shuttle service issue. Your feedback is taken seriously and will be reviewed with our team for immediate improvement. Sincerely, Hotel Manager
It sucked Pool was out of order and the shuttle bus was out of service
Business response:
Dear Guest, We’re truly sorry to hear about your disappointing experience. We understand how frustrating it was to find both the pool and shuttle service unavailable. Your feedback is important, and we’re working to improve these services to better meet guest expectations in the future. Sincerely, Hotel Manager
Frustraçao pela indisponibilidade da piscina O hotel nao disponibiliza piscina como esta divulgado no site Sem controle remoto para o ar condicionado Pequeno alomoco muito fraco, com "alimentos" predominantemente processados. Apenas 1 tipo de fruta disponivel Achei o quarto amplo e bem higienizado. Banheiro limpo e toalhas bem brancas e macias.
Business response:
Dear Guest, Thank you for your comments. We're glad you appreciated the spacious, clean room and fresh towels. We sincerely apologize for the unavailable pool, missing air conditioner remote, and limited breakfast selection. Your feedback is valuable and will help us make necessary improvements moving forward. Sincerely, Hotel Manager
Staff was excellent! Need to upgrade facility and work on the breakfast menu& quality! Breakfast was 2nd rate
Business response:
Dear Guest, Thank you for your kind words about our excellent staff—we’re glad they made a positive impact on your stay. We appreciate your honest feedback regarding the breakfast and facility. Your suggestions will be shared with our team as we work to improve overall quality and guest satisfaction. Sincerely, Hotel Manager
Disappointing Pool was empty. Fire alarm went off for hours. Had to leave. Smoking area was nice.
Business response:
Dear Guest, Thank you for your feedback. We’re glad you appreciated the smoking area. We apologize for the inconvenience caused by the fire alarm and the empty pool during your stay. Your concerns are important to us, and we will work on improving these issues. Sincerely, Hotel Manager
improve services in general . really bad I had to wait an hour and 20 minutes for the shuttle bus to pick me up. On the day of my check-out, I requested the shuttle service to the airport, but it was not available. I was never informed about this, which caused me to miss my flight. I am very disappointed with this service Breakfast was good, but the property itself feels a bit old and has a strong smell of humidity throughout. The gym smells very bad due to the moisture, and unfortunately, there was no prior information that... read more
Business response:
Dear Guest, Thank you for your feedback. We’re glad you enjoyed the breakfast, but we sincerely apologize for the humidity smell, gym condition, and lack of prior notice about the pool repairs. We also regret the shuttle delays and staff behavior you experienced. We are committed to improving our services and hope to regain your trust. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,177 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.