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La Quinta Inn & Suites Austin Airport
- Hospitality
- Austin, TX
About this business
Location details
7625 E Ben White Blvd, Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I didn't stay there because the employee behind the desk was arguing with a guest. I didn't stay there because the employee behind the desk was arguing with a guest.
Business response:
Dear Guest, We sincerely apologize for the unpleasant experience you witnessed at the front desk. This is not the standard of service we strive for, and we will address this issue with our team to ensure it does not happen again. We hope you will consider giving us another chance in the future. Sincerely, Hotel Manager
Fair The hotel is in disrepair, and major renovations are needed. The carpet at the first-floor elevator poses a tripping hazard, and the rooms require repainting and a basic cleaning, including the return air vent and the air vent. The hotel was located in a good spot that we felt fit our needs.
Business response:
Dear Guest, Thank you for highlighting our convenient location and how it met your needs. We sincerely apologize for the maintenance and cleanliness issues you experienced. Your comments about the carpet and room condition are taken seriously, and we are committed to addressing these concerns through upcoming renovations. We appreciate your feedback. Sincerely, Hotel Manager
Fair The shower pressure in our room was very strong , like to the point that it hurt. Altogether it seemed the restrooms were bit outdate and not kept up with maintenance. The breakfast didn't have a big verity , only eggs, sausage patty's , bagels and waffles. Was ok overall but def not a big variety. the room was very spacious and the staff was super nice and made sure to get my family and friends on the same floor right next to each other. Also the location was super convenient and close to Austin.
Business response:
Thank you for the review. We look forward to seeing you again soon!
Everything was nice .. the kids wanted to swim, but pool wasn’t clean The pool wasn’t clean Convient location
Business response:
Thank you for the review. We look forward to seeing you again soon!
Bad Rude staff I got kicked out with no explanation
Business response:
Dear Guest, We deeply regret hearing about your experience and sincerely apologize for any inconvenience caused. This is certainly not the level of service we aim to provide. We can better understand what happened and work to resolve this matter promptly. Sincerely, Hotel Manager
Bad Bed had a huge worn out spot on one side very lumpy and uncomfortable
Business response:
Dear Guest, Thank you for your feedback. We're sorry to hear about the condition of the bed during your stay. Comfort is a priority for us, and we apologize for any discomfort caused. We will inspect the bed and take the necessary steps to improve the quality of our accommodations. Sincerely, Hotel Manager
The bed was very uncomfortable woke up with a neak pain Only thing was the bed very uncomfortable Everything was good staff room
Business response:
Dear Guest, Thank you for your feedback. We're glad to hear that you had a positive experience with our staff and room. However, we sincerely apologize for the discomfort caused by the bed. Your comfort is important to us, and we will look into improving the quality of our mattresses. Sincerely, Hotel Manager
Bad
Spent the last night chasing cockroaches around the room.trapped one under trash bin which scraped the sides all night l Sharing bed with cockroaches- Location is good for Airport
Business response:
Dear Guest, We sincerely apologize for the unpleasant experience you had during your stay. This is certainly not the standard we aim to uphold. We take cleanliness and pest control very seriously and will address this issue immediately. Thank you for your feedback, and we are working to ensure this does not happen again. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Austin Airport
How is La Quinta Inn & Suites Austin Airport rated?
La Quinta Inn & Suites Austin Airport has a 3.9 star rating with 6,177 reviews.
When is La Quinta Inn & Suites Austin Airport open?
La Quinta Inn & Suites Austin Airport is closed now. It will open tomorrow at 12:00 p.m.