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La Quinta Inn & Suites Burleson
- Hospitality
- Burleson, TX
About this business
Location details
225 E Alsbury Blvd, Burleson, TX, 76028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad check in, bad sleep, uncomfortable bed, bad breakfast It took forever to check in even though room already paid for Kids run up and down hall all night Even after front desk
Fair
Bad The front desk clerk was on speaker phone personal call asking me for my card number I didn’t give it, tried to charge me for a room that I had canceled then was giving me a hard time so I left and didn’t stay
Disappointing Breakfast was very poor. Rotten fruit. Poor selection of pastries.
Business response:
Hi Peter, I'm sorry to hear that the quality and selection did not meet your expectations, especially with the mention of rotten fruit. We strive to provide fresh and appealing options for our guests, and your comments will be shared with our team to improve our offerings. We appreciate your input and hope to provide you with a better breakfast experience on your next visit.
Bad Staff were rude Pool
Business response:
Hi Fontaine, Thank you for your feedback. We are glad you enjoyed the pool, but we sincerely apologize for your experience with our staff. This is not the level of service we strive for, and we will address your concerns with the team. Your input is important, and we hope to improve for your next visit.
Very Poor
Very Poor Inconsistencies of staff. Cleanliness.
Business response:
Hi Guy, Thank you for your feedback. We are glad to hear that cleanliness was up to your standards, but we apologize for any inconsistencies with staff service. We will address this with our team to ensure a more consistent experience for all guests. Your comments are valuable, and we hope to provide a smoother experience during your next stay.
It’s a roach motel with fresh paint. GENERAL: Breakfast area was great the first day but then they took the trash can away so you were forced to crush your plates to fit in the tiny hole by the waffle maker or bust into the employee area to throw away your plates. The hot tub filled with suds so bad the first employee poured some chemicals in it and the suds went down. He said if it happened again to tell the front desk. We did that and the guy at the front desk first told my daughter that it’s supposed to and he’s not going... read more
Business response:
Hi Roy, We apologize for the numerous issues you encountered during your stay, from the cleanliness and maintenance problems to the unhelpful service. Your experience does not reflect the standards we aim to provide, and we will be addressing these concerns with our team to ensure improvements are made. Your feedback is valuable in helping us enhance our services. Please contact the property directly so they can discuss your experience further and work towards a resolution.
Unprofessional employees Being charged for a two rooms one I did t even know was booked !!! Breakfast
Business response:
Hi Daisy, We apologize for the issues you encountered during your stay. It's concerning to hear about the unprofessional behavior of our employees, the problems with breakfast, and the charge. Please contact our front desk or customer service team so we can resolve the billing error and address your concerns directly. Your feedback is important to us, and we are committed to improving our services. Thank you for bringing these matters to our attention.
Frequently asked questions about La Quinta Inn & Suites Burleson
How is La Quinta Inn & Suites Burleson rated?
La Quinta Inn & Suites Burleson has a 4 star rating with 2,257 reviews.
When is La Quinta Inn & Suites Burleson open?
La Quinta Inn & Suites Burleson is closed now. It will open at 12:00 p.m.