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La Quinta Inn & Suites Burleson
- Hospitality
- Burleson, TX
About this business
Location details
225 E Alsbury Blvd, Burleson, TX, 76028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I didn't stay After.goong thru priceline they wanted $100 deposit.wouldnt accept smaller deposit. I've been goming there for 4 plus years for work! They accepted pets
Business response:
Hi Lynn, I understand your concerns about the inconvenience caused. We aim to provide a comfortable and accommodating experience for all guests, including those with pets. We'll review our deposit policies to see if there are alternatives that better suit our guests' needs. Your input is valuable, and we look forward to addressing this matter to enhance your future stay with us. Thank you for choosing us for your accommodations.
Bad Everything. Had to put $100 deposit which was not told about until check in. Fell in bath tub getting in to take shower. Was extremely frustrated upon leaving didn't mention the fall to anyone. WILL NEVER STAY AGAIN!!!!!!
Business response:
Dear Guest, It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our policy requires a 100 dollar deposit which is refundable after check-out, and this is to safeguard the property against any damage. We never want our guests to suffer like this. We hope you will give us another opportunity to provide you with a better stay.
A place out of the cold Not clean in the hallways. Floor’s disgusting in my room and hallway
Business response:
Hi Taylor, We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!
Ok, but was glad I was alone and just needed a place to sleep. There was renovation going on during my entire stay from Thursday thru Saturday. They were installing tiles and baseboards and working on elevators. Dust and construction equipment in foyer, hallways lobby. Maybe they should have planned renovation during off season, not lead up to holidays.
Business response:
Hi John, I understand the importance of a peaceful environment, and we regret that the ongoing renovations impacted your experience. Your suggestion regarding scheduling renovations during the off-season is noted, and we will certainly take it into consideration for future planning. We strive to provide a comfortable and enjoyable stay for our guests, and we apologize for falling short on this occasion. We hope that, despite the disruptions, you were able to find the rest you needed, and we would be grateful for another oppo... read more
Wasn’t comfortable in the room The room was kinda dirty, front desk person was rude at check in, most of the food was cold at breakfast and we went at the beginning of breakfast, felt uncomfortable in my room as people kept trying to get in The location was about it
Business response:
Hi Miguel, We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
Fair There’s was blood in our sheets and the breakfast was Poor specially the eggs thats was very watery and the sausage not cooked well It was in a good area
Business response:
Hi Maria, Thank you for taking the time to share your feedback with us! We are glad to know that you liked our convenient location. However, we apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
Hot smelled waste of money Everything , it was hot they were painting on a weeekend when it was full of people rude my room were hot and smelled Nothing but the indoor hot tub and pool for my kids
Business response:
Dear Guest, Appreciate your comment regarding the hot tub pool. However, we apologize for the inconvenience faced by you regarding these issues. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
Never stay here Shower and refrigerator didn't work. RUDE STAFF! VERY UNPERFETIONAL! WILL NEVER GO BACK!
Business response:
Hi Brenda, We regret that you had an unpleasant experience at our property. We never want our guests to have such kind of experience. We are investigating the matter with our team and will reach out to you for further information.
Don’t do it. The Manager’s customer service sucks. Construction makes them charge a $100 deposit per night and they don’t tell you until arrival. The deposit is more than the room itself.
Business response:
Hi Sarah, I truly regret the inconvenience. Please know that our team has listed all the policies and fees on the website. We regret you have missed same, during the time of booking. We hope to earn your business in future travels.
Frequently asked questions about La Quinta Inn & Suites Burleson
How is La Quinta Inn & Suites Burleson rated?
La Quinta Inn & Suites Burleson has a 4 star rating with 2,257 reviews.
When is La Quinta Inn & Suites Burleson open?
La Quinta Inn & Suites Burleson is closed now. It will open tomorrow at 12:00 p.m.