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La Quinta Inn & Suites Burleson
- Hospitality
- Burleson, TX
About this business
Location details
225 E Alsbury Blvd, Burleson, TX, 76028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing The hall where our room was filthy. Stuff all over the hallway. And nobody bothered to vacuum it. And my husband went to the 2nd floor to get ice and he said it was even worse.
Business response:
Hi Karen, I am sincerely sorry for the inconvenience you experienced due to the cleanliness issues in the hallway during your stay. Maintaining a clean and tidy environment for our guests is a top priority. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure that thorough cleaning and maintenance protocols are followed throughout the property. We appreciate you bringing this to our attention, and we hope to have the opportunity to exceed your expectations during any future stays.
Broken shower, friendly staff. My shower head in my room was cracked. When it was turned on it sprayed water everywhere including on my clothes for the day. The room had a second shower head on the wand, but the bracket that holds the wand was broken as well. Bad was to start a day when traveling for business. Staff was friendly
Business response:
Hi Josh, Our team are pleased to hear that our staff was friendly, we sincerely apologize for the issues with the shower in your room. We understand how frustrating this must have been, especially when travelling for business. Your comments will help us address these maintenance issues promptly to ensure a better experience for future guests. We hope to have the opportunity to make things right on your next visit.
Horrible The air conditioning sounded like a helicopter, the bathroom in my room was dirty, there were tons of kids running all over the place all night being loud, I did not get a minutes sleep and had to work the entire day the next morning. When I complained about everything upon check out, she just said I’ll direct your complaint to the proper channel. What does that even mean? The location
Business response:
Hi Michael, We are truly sorry to hear about your disappointing experience during your stay. It's deeply concerning that you encountered issues with the location, noise disturbances from other guests, and cleanliness standards not meeting expectations. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of addressing your concerns effectively upon check-out. Rest assured, we will investigate these matters thoroughly and take immediate action to prevent similar incidents in the futur... read more
Proper etiquette What I didn't like was upon check-in and no I was not requesting an early check in the desk clerk totally ignored us for 5 minutes. She was not busy so I politely asked her do you need my reservation number so we can get checked in. I had my two granddaughters with me and they receded on the couch. She was extremely rude very unprofessional. This is my second visit to this hotel I am for some reason she chose to charge a $100 deposit on my credit card which is no big deal but for her to say that this is some... read more
Business response:
Hi Debbie, We regret that you had an unpleasant experience. However, your positive feedback is appreciated. We never want our guests to have a negative experience. We are investigating the matter with our team and will reach out to you for further information.
Disappointed The entire hotel smelled like weed on the 2nd floor and my children even noticed. Called the front to tell them my issue and he said “I’ll spray febreeze” we stay here OFTEN and didn’t expect that as acceptable behavior. The hot tub was hot the pool could’ve been warmer
Business response:
Hi Brittney, We sincerely regret your experience. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating your feedback with our management for prompt action.
The room was okay, however the front desk clerk was unprofessional and rude. This may have been my last time to stay at Front desk clerk was frustrating and unprofessional. I’ve never had an issue at this hotel before when I’ve stayed. However, this may have been my last stay due to that rude man at the front desk. The gentleman was unclear from the time I began my stay by telling me to have a seat because my suite wasn’t ready, even though I came in well after my check in time. I also had issues with charges which he was un... read more
Business response:
Hi Jacqueline, After investigating your concern with our team, we have discovered that there was a misunderstanding regarding the check-in and check-out times. You believed that check-in was at 11:00 AM and attempted to check in early. However, due to being sold out the previous night, we did not have a room available for early check-in. Additionally, since it was a prepaid reservation, you opted not to provide a credit card for incidentals. We apologize for any confusion this may have caused and appreciate your understandin... read more
The stay was a-ok x the door to the bathroom was really hard to close. The fridge was disconnected when we got there. It looked clean and presentable
Business response:
Hi Judith, Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
I had to check out at 12:30 a.m. due to roaches coming out of my air conditioner The place need to be exterminated there was roaches in my room. As soon as I seen the road just coming out of the air conditioner I checked out at 12:30 a.m. The location was good I did not have breakfast because there was roaches in my room.
Business response:
Hi Queen, I appreciate your positive feedback regarding our convenient location. However, we sincerely regret for any inconvenience you experienced. Our team promptly resolved the roach problem, and their ongoing efforts are dedicated to ensuring our guests feel comfortable during their stay. We encourage you to visit us again in the future to witness our continuous improvement. We are committed to providing you with the best experience possible. Thank you for your understanding. Happy staying!
Sucks The fact she checked me in under another reservation, and so they cancelled my reservation and applied over 375 dollars worth of additional charges, which they charged over 576 dollars on my card and left me without anything, and couldn’t even fix it until the next day and they said they would give me my money back, which they did but not until I was already headed home and went a day and half without funds. Conveniently located off the highway
Business response:
Hi Brittany, We sincerely regret the confusion regarding your name, which arose due to a recent addition to our front desk staff who mistakenly associated your name with another guest. Rest assured, we are taking immediate measures to prevent such misunderstandings in the future. We kindly request you refrain from posting negative comments about your experience on our website. Please contact the property regarding further concerns about the resolution. Your feedback is valuable, and we would appreciate the opportunity to pro... read more
Frequently asked questions about La Quinta Inn & Suites Burleson
How is La Quinta Inn & Suites Burleson rated?
La Quinta Inn & Suites Burleson has a 4 star rating with 2,257 reviews.
When is La Quinta Inn & Suites Burleson open?
La Quinta Inn & Suites Burleson is closed now. It will open tomorrow at 12:00 p.m.