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La Quinta Inn & Suites Burleson
- Hospitality
- Burleson, TX
About this business
Location details
225 E Alsbury Blvd, Burleson, TX, 76028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointed in Quality vs Price old building, shower would not turn off, TV satalite service difficult to scroll through, vending machine’s old, won’t take cards. Overall, price high for area. Disappointed, won’t stay there again. location
Business response:
Hi Debra, Pleased to know that you liked our convenient location. However, we are sorry to hear about your disappointing experience during your recent stay at our property. We apologize for the issues you faced with the shower and satellite TV, as well as the inconvenience of the outdated vending machine. Our team strives to provide a comfortable and enjoyable stay for all guests, and we regret that we fell short of your expectations. We appreciate your feedback and will use it to improve our services and facilities for futu... read more
Last Time I had a roach in the bathroom and the front desk person argue me up and down saying I didn't have money on my card my total was $280 they took have of my money put it on hold then took the rest and overcharge me. it's by food places
Business response:
Hi Tiffany, We sincerely apologize for your experience at our property regarding these issues. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are investigating your feedback to take committed steps to rectify it and ensure this does not happen again.
Fair Offering a discount to nurses staying so we can work at the hospital down the street during the ice storm.
Business response:
Hi Zoey, Thank you for staying with us. We regret your inconvenience and highly recommend you reach out to the front desk for any queries regarding discount-related issues. Hope to serve you better in the future.
After me and the maintenance guy put clean sheets on my bed it really was comfortable When I arrived at the hotel the linen on the bed was full of hair. Hmmmm The guy at the front desk was really nice and considerate. Also I meet the maintenance man and he was very helpful.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to know that you liked our friendly staff. However, we apologise for your inconvenience regarding the cleanliness issue. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.
Disappointing
Very Poor Roaches in room, no offer for discount or free stay
Business response:
Dear Guest, We are very sorry to hear about the inconvenience caused by the roaches and Cleanliness issues. We are not meeting your expectations. Please note that your concerns have been passed on to the housekeeping team for improvement. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
Bad
Fair Saw possible bed bug in tub, next day possible baby roach in bath tub. Fortunately didn't notice anything near beds. Location, queen beds ok
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to know that you liked our convenient location. However, we apologise for your inconvenience regarding the cleanliness issue. We will surely forward your valuable feedback to our housekeeping team for improvements. We hope to serve you better next time.
Bad The connecting room argued at 4am
Business response:
Dear Guest, Thank you for sharing your feedback. We apologize for the inconvenience you faced with the neighbouring guest. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better in the future.
Frequently asked questions about La Quinta Inn & Suites Burleson
How is La Quinta Inn & Suites Burleson rated?
La Quinta Inn & Suites Burleson has a 4 star rating with 2,257 reviews.
When is La Quinta Inn & Suites Burleson open?
La Quinta Inn & Suites Burleson is closed now. It will open tomorrow at 12:00 p.m.