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La Quinta Inn & Suites Burleson
- Hospitality
- Burleson, TX
About this business
Location details
225 E Alsbury Blvd, Burleson, TX, 76028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
All we really needed was a bed for the night so it served it’s purpose. But probably wouldn’t stay here again. The hotel was having some construction done which is just part of life BUT the staff took no initiative to at least let us know at checkin that the closest elevator was out of order and where to find the other until we finally asked. There was also no working ice or vending machines. The location was good. Close to see real restaurants and easy to get to.
Business response:
Dear Guest, Thank you for taking the time to provide your feedback. We're pleased that our location was convenient for your needs. However, we apologize for the inconvenience caused by the other issues. We appreciate your understanding and regret any disruptions you encountered. Hope you reconsider staying with us, We're committed to making your future experience more comfortable and seamless.
It can be better not clean and the staff need to be nicer to their customers. I can't really say they need to keep the hotel up
Business response:
Hi Tiffany, We appreciate your feedback and are sorry to hear that your experience fell short of expectations. Please accept our sincerest apologies for any inconveniences you encountered during your stay. Cleanliness and guest satisfaction are paramount to us, and we take your comments seriously. We will address the issues you've raised with our staff to ensure they provide a more welcoming and helpful service in the future. Rest assured, we are committed to constant improvement, and we hope you'll consider giving us anothe... read more
Fair Not sure why you sign up for this Booking.com for the hotel to call you and make you paid rt then over the phone. Why not just take that pay later option away then. I also don’t like haven’t to leave an additional $100 deposit when they already have a card on file. I still haven’t recieved that back. I understand lower end hotels but this is a new one. I will not be staying here again
Business response:
Hi Dustin, We regret the inconvenience you had regarding the deposit which is refundable at the time of check-out, and this is to safeguard the property against any damage. You will get your amount within 7-8 business days. Please know that our team has listed all the policies and fees on the website. We hope you have a better stay next time.
horrible staff and dirty rooms. I didn’t like anything. it was a nasty place. Nothing. it was trash.
Business response:
Hi Vincent, I am sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
Disappointing room recently painted, but left paint on trim, door handles, faucet fixtures, wood floor. staff not welcoming. room not very clean.
Business response:
Hi Holly, Thank you for your review. However, we apologize for these issues. Your feedback is important to us, and we will address these issues with our team to ensure improvements are made. We appreciate your feedback and apologize for any inconvenience caused.
Look for somewhere else to sleep!! The property was recently painted but paint droppings on carpets (inside & outside of room), paint all over floor in room, lumpy pillows (need to be thrown out!), and some of the light fixtures would not turn off - had to unscrew the light bulbs. The Dove products in the shower.
Business response:
Hi Robert, Our team sincerely apologize for the inconvenience and disappointment caused by the issues you encountered in your room. We understand that the presence of paint droppings on the carpets, paint on the floor, lumpy pillows, and malfunctioning light fixtures significantly affected your overall experience. Rest assured, we take your concerns seriously, and we will address them promptly with our maintenance and housekeeping teams to ensure these issues are rectified immediately. We appreciate your patience and hope to... read more
Incredibly disappointing. Room was not clean. Something red on the alarm clock. Wouldn't touch it. Dresser looked like a dog ate half of it It honestly looked like it was in the middle of a renovation but they just stopped. New paint all over the AC unit. Whoever hired that painter needs their job evaluated. . Close to my destination
Business response:
Hi Olney, We apologize for the disappointment you experienced during your recent stay. We deeply regret any inconvenience caused by the cleanliness issues you encountered in your room, as well as the unappealing condition of the alarm clock and dresser. We understand how these factors would have affected your overall impression of our establishment. Please be assured that we take your feedback seriously, and we will investigate the matter thoroughly to ensure such situations do not occur in the future. Your comments regardin... read more
breakfast was good. room was not in greatest shape. remote was missing, destroyed furniture, room had recently been painted so there was a strong paint odor and mess left behind from painters (debris on bathroom counters) good location, and good breakfast
Business response:
Hi Michael, Our team are glad to hear that you enjoyed our location and breakfast. However, we apologize that your room was not in the best condition during your stay. We take all guest comments seriously and will work to address the issues you mentioned, such as the missing remote, destroyed furniture, and the mess left behind by the painters. We appreciate your patience and hope to have the opportunity to better serve you in the future.
We will no longer stay at la quimta Attitude of front desk. Room was filthy Chairs were disgusting Walls looked liked they had vomit running down behind night tables Ice bucket dirty Toilet backed up twice Location
Business response:
Hi Donald, I am very sorry to hear that your recent stay at our hotel did not meet your expectations. We appreciate your feedback and will address the issues you mentioned with our team to ensure that they do not happen again in the future. We would like to assure you that we take cleanliness and customer service very seriously, and we are committed to providing our guests with a comfortable and enjoyable experience. We hope that you will give us another chance to serve you in the future.
Frequently asked questions about La Quinta Inn & Suites Burleson
How is La Quinta Inn & Suites Burleson rated?
La Quinta Inn & Suites Burleson has a 4 star rating with 2,257 reviews.
When is La Quinta Inn & Suites Burleson open?
La Quinta Inn & Suites Burleson is closed now. It will open tomorrow at 12:00 p.m.