La Quinta Inn & Suites Dallas Downtown

Business response:

I am sorry about the view. If you would like a room upgrade with a nicer view, let us know next time! As long as we have rooms available, we are happy to oblige. Thank you for the nice review. We hope to see you next time. 

Business response:

Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Dallas Downtown. It is always a pleasure to receive positive feedback. When the hotel was built in 1925, it was modeled after New York style hotels. They unfortunately had very small rooms. Given that everything in Texas is big, the diminutive size of our rooms can come as a shock. I am sorry about that. Thank you for staying with us and leaving us a great review despite the room size. We are pleased you had a great stay. 

Business response:

Parking in Dallas downtown, like in any other major metropolitan area, is always an expensive and inconvenient issue. Our guests can always load and unload in front of the hotel for free. We know this is not an ideal solution, but we hope it helps a little. All hotels around here have paid parking as well. Thank you for leaving us a great review despite the parking situation. We hope to see you again in the future. 

Business response:

I am very happy our staff was nice and helpful. I appreciate someone noticing our efforts. I am sorry about the noisy guests. If someone is making too much noise, please let us know. If they are bothering you, they are bothering you someone else. Thank you for your tolerance. Thank you for staying with us and leaving us a review. We are pleased you had a great stay. 

Business response:

Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Dallas Downtown. It is always a pleasure to receive positive feedback. I am glad you enjoyed our beautiful Dallas. The vanity door is not really a “door”. It is an access panel for the sink plumbing. Some guest’s curiosity gets the best of them and force it open. Sometimes we don’t notice it when they put it back incorrectly and as it was it your case, it falls at the worst time. We secured the panel afterwards. Thank you for ... read more

Business response:

Thank you for leaving us a review. I am sorry about the messy lobby. We don’t have a service entrance. Sometimes we have to temporarily store everything there until we move it to its designated place. We will be quicker. Thank you for the observation. We appreciate the time you took to share your experience. It is our hope that you will give us the opportunity to better serve you in the future.