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La Quinta Inn & Suites Dallas Grand Prairie North
- Hospitality
- Grand Prairie, TX
About this business
Location details
380 E Palace Pkwy, Grand Prairie, TX, 75050, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Okay
Close to where I wanted but bad customer service and dirty rooms Room was dirty and the sheets were dirty. We asked for a king with a sofa bed and got 2 standard beds instead. Room was a lot smaller than I expected.
How you make people feel goes a long way. So I probably won’t book with LaQuinta again. They told me they wouldn’t hold my room because I had to cancel my debt card (do to online theft) and couldn’t give another card due to driving. Staff was unwilling to hold room and uncaring about the situation. Upon arrival, the room wasn’t canceled. But I didn’t need the stress while I was driving there.
Business response:
Dear Guest, We’re very sorry to hear that your stay with us wasn’t what you expected. Please let us assure you that we’re taking your feedback as a re-training opportunity for all of our staff. Our credit card policy should have been more clear from the beginning. We truly hope you give us another chance to better serve you in the future... Sincerely, La Quinta by Wyndham GP North 469-999-0875
Exceptional They double charged me for a room I didn’t even use and wouldn’t give me my refund
Business response:
Hi Krystal! Thank you for choosing our La Quinta for your recent stay. Your feedback has been shared with all of our staff and is aware to be more thorough with our billing procedures. Thank you for your rating, we hope to see you soon! La Quinta by Wyndham GP North 469-999-0875
Dirty la quinta We had stains on the sheets, hair and soap residue in the shower. Shower floor was dirty. Booked for 2 nights left and went to other hotel. It looked nice outside I guess
Business response:
Dear Guest, We’re very sorry that our property did not meet your expectations. Your comments are being passed along to all of our team who is encouraged to serve you better in the future. Please keep us in mind when visiting our city, we’re hoping you give us another opportunity! Sincerely, La Quinta Team La Quinta by Wyndham GP North 469-999-0875
Fair
Very Poor
Fair Staff was rude and unhelpful and did not deliver the r equated wake up call
Business response:
Dear Deborah, Please let us extend you an apology for not meeting the standards. We’re taking your valued feedback as an opportunity for improvement. We’re hoping you give us another chance to demonstrate excellent service. Please keep us in mind for your next visit to our city. Sincerely, Management La Quinta by Wyndham Grand Prairie North
Goede nacht gehad, en de extra kilometers maar voor lief genomen Gehorige kamers, locatie ver verwijderd van alles Fijne douche, lekker bed
Business response:
Thank you for taking the time to tell us about your experience at La Quinta by Wyndham Dallas Grand Prairie North. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
Frequently asked questions about La Quinta Inn & Suites Dallas Grand Prairie North
How is La Quinta Inn & Suites Dallas Grand Prairie North rated?
La Quinta Inn & Suites Dallas Grand Prairie North has a 4.3 star rating with 5,376 reviews.
When is La Quinta Inn & Suites Dallas Grand Prairie North open?
La Quinta Inn & Suites Dallas Grand Prairie North is closed now. It will open at 12:00 p.m.