This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Dallas Grand Prairie South
- Hospitality
- Grand Prairie, TX
About this business
Location details
2131 West I-20, Grand Prairie, TX, 75052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
This place was not travel friendly Nothing They had NO water at check in and NO HOT WATER until "further notice" this was no where on their site nor posted at checking. Then at check out the worker behind the counter charged me extra, I had to call the manager to get it corrected
Business response:
Dear Guest, Thank you very much for your stay. Please accept our apology for the inconvenience. We will work hard to score more on your next stay. Have a nice day.
Disappointing I didn't get to stay at this facility. After driving over 4 hrs to get there, I was informed there would be no hot water for approximately 72 hrs. I had to cancel the location and book another one. N/A
Business response:
Dear Guest, Thank you" for your business and feedback. I apologize if we fell any short to your expectations. This feedback is being discussed with our hotel team for education and improvisation purposes. We promise to exceed your expectations on your next stay with us. Best Wishes.
Bad
Good I forgot my jewelry and called before the day staff arrived ( I left at 3:00am). I told them I would be back through Dallas in a little over a week. I was told to make sure i bring my ID that I used at check in. When I went back on May 29 I was told that my jewelry was given to someone in my party. It was only my husband and I and we were on our way to Colorado. The manager’s name is Sylvia. I asked them to question the person who said it was given to someone in my group. I have never heard back from the hotel or bookin... read more
Business response:
Dear Guest, Thank you very much for your stay. Please accept our apology for the inconvenience. We will work hard to score more on your next stay. Have a nice day.
Bad Nasty bathroom. Sheets were dirty. Sofa was stained. Bad smell from fridge Na
Business response:
Dear Guest, Thank you for your feedback. We appreciate your comments and will address your issues directly with our housekeeping team. We will continuously work to improve our service to prevent any future issues. Please accept our apologies and we look forward to earning your business on a future visit to the area.
We left a few minutes after we got back from lunch. We were promised our money back when the manager got there but have The room smelled of mew-dew carpet and the phone didn’t work. The front desk clerk (Jacob) was really nice and helpful.
Business response:
Dear Guest, Please accept our apology for the inconvenience. We will work hard to score 10/10 on your next stay. Have a nice day.
Not worth it. At all. Stay away. The floors were sticky, the walls were so thin we could hear conversations in adjacent rooms, the folks above us must have been elephants and were stomping around until close to midnight both nights of our stay. No vent in the bathroom which in turn made the room HUMID. There were deep gouges in almost every wall, stains on every piece of furniture. For the money that we paid I definitely would have expected more quality. We will not be staying here or at any laquinta for the foreseeable futu... read more
Business response:
Dear Guest, Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the room condition on your recent visit. I have shared your feedback with Housekeeping to ensure we handle these types of situations differently in the future.
Won’t be coming back like before. Looking for a new hotel when in Arlington. Stayed here often in 2021 and 2022. It’s definitely declined. Not as clean. Lots of things broken. The location was desirable. Lots of things nearby.
Business response:
Dear Guest, Thank you very much for your stay and feedback. We have addressed this issue to our upper management team. We will work hard to score 10/10 on your next stay. Have a nice day.
Bad Powdered eggs, only white toast and biscuits and white gravy that’s it
Business response:
Dear Guest, Please accept our apology for the inconvenience. We do have continental free breakfast as per our hotel policy. We will take care more on your next stay. Have a nice day. S Tals
Frequently asked questions about La Quinta Inn & Suites Dallas Grand Prairie South
How is La Quinta Inn & Suites Dallas Grand Prairie South rated?
La Quinta Inn & Suites Dallas Grand Prairie South has a 4.2 star rating with 4,474 reviews.
When is La Quinta Inn & Suites Dallas Grand Prairie South open?
La Quinta Inn & Suites Dallas Grand Prairie South is closed now. It will open at 12:00 p.m.