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La Quinta Inn & Suites DFW Airport West - Bedford
- Hospitality
- Bedford, TX
About this business
Location details
1809 Hwy 121, Bedford, TX, 76021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Won’t be back. Staff half brain dead, loud noise from people above our room that took forever to resolve, breakfast simple, tv remote wouldn’t work half the time. Bed was comfortable.
Business response:
Hello and thank you for the review. Our staff is not half brain dead and they work very hard. I’m sorry that you weren’t happy. I do hope you have a good holiday.
We have stayed there several times and we’re pleased but this stay was unacceptable. Sheets were rough, mattress very uncomfortable, pillows were lumpy and old, no soap , and there were beer bottle caps on the air conditioner. Location and friendly staff
Business response:
Hello Mary Lou, Thank you for the review, I am so sorry that you were unhappy with your stay. We are waiting for our shipment of soap but we did have body wash in every room, I am terribly sorry about that. I am hoping that we get it today. I wish you would have expressed your concerns with your room while you were here, we would have gladly helped with the issues that you had or moved you into a different room.
Needs serious updating
Business response:
Hi Ed, and thank you for the review. I am sorry that you weren't happy with your stay. We would love more feedback about why you were unhappy, feel free to give us a call or message us to let us know.
Wouldn’t stay there again Rooms did not represent other LaQuintas I stayed out. There were dirty floors, white splatters on the wall. Broken lamp shade. We had to ask for another room because what they gave us was disgusting Breakfast
Business response:
Hello, and thank you for the review, Kizzy. We do apologize for the broken lamp shade, and I am glad that we were able to move you immediately. I will share your feedback with our staff so we may improve our service.
Awful There was no hot water. We were assured it’d be fixed, they sent a note that it was, then it wasn’t working the rest of the stay. My kids were swimming in the pool and another parent noticed an exposed wire in the water so they had to get out and the bathroom door didn’t shut all the way or lock. We were told our stay would be generously discounted and nothing had happened. I feel we deserve a full refund for how awful it was. The location was good.
Disappointing No hot water Comfortable bed
Fair
chaotic, the front desk was disorganized, beds were uncomfortable and the breakfast was gross The girl at the front desk were giving out keys to rooms that were already booked. People were just walking in Pool Thats about it,
Business response:
Hi Mabel, I am sorry that you experienced a mix-up at the front desk. We never want that to happen, and unfortunately it did that evening. We accidentally gave you a key card to the wrong room and we immediately corrected it and gave you a big discount to make up for it. Have a great day!
Will never stay here again. Did not have the breakfast. The Hotel was old and run down. Someone had been smoking on the 3rd floor where we stayed and the whole floor smelled like smoke.
Business response:
Hello Dennis, thank you for the review, I am very sorry that you were not happy. We do have breakfast each morning at our hotel. The hours are Monday-Friday 6AM-9AM and Saturday and Sunday 7AM-10AM. I am sorry someone broke the rules and smoked in the hotel, we do try to hold the people accountable for that and do deep cleaning after anyone smokes in the hotel.
Frequently asked questions about La Quinta Inn & Suites DFW Airport West - Bedford
How is La Quinta Inn & Suites DFW Airport West - Bedford rated?
La Quinta Inn & Suites DFW Airport West - Bedford has a 4.1 star rating with 3,155 reviews.
When is La Quinta Inn & Suites DFW Airport West - Bedford open?
La Quinta Inn & Suites DFW Airport West - Bedford is closed now. It will open tomorrow at 12:00 p.m.