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La Quinta Inn & Suites Fairfield
- Hotels
- Fairfield, NJ
About this business
Location details
38 2 Bridges Rd, Fairfield, NJ, 07004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
AC unit too noisy, unable to sleep Had to turn the unit off at 3:00am. But then the noise from the highway traffic outside !! Also when we checked in, there was this strange guy lingering in the long long hallway. Weird and a bit scary.
Business response:
George, Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the negative experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to ... read more
Horrible This place was horrible it was nasty it smells like dog rooms look like they’re falling apart the walls were crack...We booked a room here in Expedia and when we got there we was told that there was no rooms available so they end up giving us a room that was already reserve but the person had not arrived yet. Then to top it off not even 10 minutes of being in the room me and my boyfriend was laughing and the person next-door was banging in our wall several times it was just the worst experience ever... Never ever ag... read more
Business response:
Xaimara, Thank you for taking the time to provide us with your feedback of your stay. We are very sorry to hear that several things during your stay did not meet your expectations. The issues you described are truly regrettable. Your comments will be reviewed by our management team so that we may improve our operations. We very much appreciate your business and thank you for staying with us. Sincerely, Diana - LQ Customer Care
Never again. Pros: noghing Cons: Can't be done due to location Location: Willowbrook Mall only good thing Bad location - thugs as customers - dead leaves blown into side entrances
Business response:
Martin, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Please note that this information has been passed on to our management staff. Rest assured we are doing everything we can to improve our hotel. We very much appreciate your business and thank you for staying with us. Sincerely, Diana - LQ Customer Care
Not a 3+ star experience The hotel is located between two highways and is run down. The rooms themselves weren't bad but certainly not 3.5 stars as indicated. The hallways were poorly lit and the the carpets stained throughout. The walls in the hallways and stairwells had holes and cracks. Half of the electronic keyed doors didn't function. Breakfast was dismal. It felt like a truck stop motel and I wondered if I would get robbed in the parking lot.
Business response:
Tom, Your feedback is very important to us as it is through constructive criticism by our guests that we know we should be doing a better job. We are extremely sorry that our hotel did not meet your expectations and have shared your comments with management for review to ensure the issues you mentioned are addressed. We hope to have you as a guest again for a better experience. Sincerely, Bennie, LQ Customer Care
Nothing like the pictures Hotel was in really bad shape, I was embaressed to even bring my kids there. This place looked trashed from the ouside to the inside .Rooms were smelly, furniture was really old. I emedeately asked for a refund. I could not believe that Expedia booked this. It was nothing like the pics and very expensive,for what this place is offering, when you can go down the block to a way better stay at Holliday inn for the same price. Sorry,never again.
Business response:
Dear Ismael, Thank you for sharing your comments regarding your recent stay with us. Please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. The hotel management team will be advised of your review in an effort to improve our operations. We do hope you choose us for your future travels. Respectfully, Dia... read more
Do not stay at this hotel There were roaches in the room. The bathroom was filled with mold!
Business response:
Dear Jasmine, Thank you for letting us know about your stay. We want to take this opportunity to apologize for the pest issues you experienced during your stay. We are working diligently with our pest management company to combat the problem. It is our hope you will give us a chance to better serve you in the future. Sincerely, Diana - LQ Customer Care
Never again! The first day we arrived, we got there to see if our rooms we ready (arrived super early) and only 1 was ready. We were totally cool with that because all we needed was somewhere to put stuff in so we can head to the city. Well around 30 minutes after we left, we get a call saying there's complaints about our puppy was barking. We first of all, our dog is a rescue so he's traumatized to even make a sound and second there was a note in our reservation stating we had a pup so we could be accommodated better. So wh... read more
Business response:
Dear Valued Guest, We are very sorry to hear of your recent experience with us. This is certainly not the experience we hoped you would have. Your comments regarding your noted inconveniences have been shared with our management team in hopes of implementing corrective measures. Sincerely, Danielle LQ Customer Care
Quick dtay The room I stayed in need cosmetic help,looked like the ceiling above tv needed new popcorn ceiling and wall behind tv looked something melted.I was disappointed in the appearance of the room for the price I paid. The smell in the elevator and when you first entered the room was stale.
Business response:
Dear Gwen, Thanks for submitting a review of your recent stay. We are extremely sorry to hear that we did not meet your expectations at our hotel. We apologize for any odors you experienced and have shared your comments with hotel management to ensure the issues you mentioned are resolved immediately. We hope to have you as a guest again in the future for a better guest experience. Sincerely, B Ames, LQ Customer Care
Won't stay here again Upon checking in to the hotel, I found that the person that had transferred my reservation from Expedia to the internal reservation system at the hotel had written a racially derogatory comment in the address line of the reservation. I would not choose to stay here again.
Business response:
Thanks for submitting your candid review. We are extremely sorry for the experience you had at our hotel. We have notified management of the issues you mentioned to ensure this is addressed immediately. Thank you for calling this to our attention, and again, we are very sorry this occurred and it will not be tolerated. We do hope you will stay with us again in the future.
Frequently asked questions about La Quinta Inn & Suites Fairfield
How is La Quinta Inn & Suites Fairfield rated?
La Quinta Inn & Suites Fairfield has a 3 star rating with 4,503 reviews.
When is La Quinta Inn & Suites Fairfield open?
La Quinta Inn & Suites Fairfield is closed now. It will open tomorrow at 12:00 p.m.