This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Houston Channelview
- Hospitality
- Houston, TX
About this business
Location details
5520 East Sam Houston Pkwy N, Houston, TX, 77015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
5/5 El personal pésimo, no me regresaron mi depósito por una toalla que segun había manchado como si no se fuera a lavar. Alojamiento estaba bien
Poor Bathroom water wouldnt get hot switched me to another room and that water wasn't hot or barely warm room 409 and 411 It was clean staff was nice
A absolument éviter ! Accueil déplorable, mal aimable et pas professionnel du tout! Nous avons payé pour un extra bed, mais il n'y avait ni draps ni couette. On nous à dit qu'il fallait amener sa propre couette ! En plus de ça on a redonné notre chambre à d'autres clients alors que nous étions à l'intérieur de la chambre en train de dormir ! Et reponse hallucinante du personnel : " c'est à cause de mon système " Et pas d'excuses. Pas grand chose à vrai dire !
Business response:
Thank you for taking the time to share your feedback. We are truly concerned to read about your experience, as it does not reflect the standards of service and professionalism we strive to provide to our guests. Please accept our sincere apologies for the unfriendly welcome you described, as well as for the unacceptable issues related to the extra bed amenities. Guests should never be asked to provide their own bedding, and we regret that this was not handled properly. Most importantly, we are extremely troubled by your repo... read more
I would not stay there again The staff, the cleaning crew was rude and not helpful. I asked for extra towels and pillows at the time of summiting my request to stay there. Which I did not get either one. When I asked the cleaning lady she asked for my dirty towels but did not give me clean ones stated they were washing. At the end she went and got some from another room but the fact that was not done from the beginning and the attitude that was given. Swimming pool execept no towels available
Business response:
Dear Mr. Jesus, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, especially regarding the lack of towels, the delay in receiving extra items you requested, and the interaction you had with our staff. This is not the level of service we aim to provide, and we truly apologize for the inconvenience and frustration this caused during your stay. We have addressed this matter with our housekeeping team to ensure better communication and service moving forward. Your comfort is im... read more
Fair Bugs in room Location
Disappointing
Poor
Fair Water pressure was to low and the water at the in door pool was ice cold
It was just Ok I asked for extra pillow the first night they said no, then towels the next day they asked million questions before they gave me some, I had to bring the wet ones from the room to exchange them for new ones. Breakfast and parking.
Business response:
Dear Mr. Mohamed, Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our service did not meet expectations. Providing extra pillows and fresh towels should be a straightforward process, and we apologize if it felt otherwise during your stay. We truly value your comments as they help us improve, and we've shared your concerns with our team to ensure a smoother and more responsive service moving forward. We hope to have the opportunity to welcome you back for a better experience... read more
Frequently asked questions about La Quinta Inn & Suites Houston Channelview
How is La Quinta Inn & Suites Houston Channelview rated?
La Quinta Inn & Suites Houston Channelview has a 4.2 star rating with 2,517 reviews.
When is La Quinta Inn & Suites Houston Channelview open?
La Quinta Inn & Suites Houston Channelview is closed now. It will open at 12:00 p.m.