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La Quinta Inn & Suites Houston Katy East
- Hospitality
- Katy, TX
About this business
Location details
22455 Katy Fwy, Katy, TX, 77450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Okay Ok for the price we paid.
Business response:
Thank you, dear guest, for your time you took out for review and we will strive hard to be upon our service to make your next stay great.
Home away from home Noisy They accepted my pets for free
Business response:
We apologize Ms Janice for noise issue and we are trying to get over it so we can provide a great experience during your next stay.
Very Good The whole hotel smells horribly. When exiting 2nd floor elevator it almost knocks you over. It made me gag. Also no fan in the bathroom The staff at check in was really friendly. She lent us her personal bottle opener.
Incompetent Front Desk Clerk=Bad Night In town for a wedding in Katy, TX. The facility spelled of mildew. Sneezed and had migraine entire stay. Upon checking in, the clerk, Shannon, accidentally checked us in and then out, causing our credit card to be charged. She said that she had to fix the issue and rescan our card to reinstate the reservation. She asked me to write down my credit card information. We were running behind to wedding because of the mistake. She said we could go and then I continued to receive notification ... read more
Business response:
I’ve received your review of La Quinta Houston Katy East. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again for your time, and hope we’ll see you back with us at La Quinta Inn and Suites once again. Sincerely, Purvika Patel... read more
Good The second floor smelled horrible and the smelled could be picked up in the elevator. We were on the 3rd floor and it smelled fine.
Fair que me caì en la tina del baño y m e golpee la espalda. me cambiaron de cuarto y pedi un dia adicional y me cobraron la diferencia mas de US 100 de excedente, cuando yo no pedi el cambio de habitación. me parecò un abuso! la cama, el espacio y el aire comodo
Pleasant the internet was not working well and it gets disconnected every time and had to be reconnecting. The microwave when used trips off the television and fridge, all the food in the freezer got spoilt
Business response:
I apologize, dear guest, I hope we would have known about this when you were here in order to get it fixed. I apologize for all inconveniences someone will reach out to you and we sure will try hard to do our best to overcome the issue.
Impossible to sleep in this place. The doors in this place are all defective and need to be forcefully closed. Imagine trying to sleep with a cacophony of people basically slamming their doors shut. It was awful. Needless to say I got almost NO sleep. Also, I booked a room with two beds. The room I was given was clearly a room made for two beds but one was missing and in the gargantuan hole the missing bed left they just put a sad looking, beat up chair. The location of this place is awful. Not near anything of note. Would r... read more
Business response:
We apologize for all your inconvenience you had to go through during your stay. I would really like to urge to give us one more chance because this really is not our standard of working and we will strive hard to be on top of everything to get it corrected before your next stay.
Frequently asked questions about La Quinta Inn & Suites Houston Katy East
How is La Quinta Inn & Suites Houston Katy East rated?
La Quinta Inn & Suites Houston Katy East has a 3.9 star rating with 3,513 reviews.
When is La Quinta Inn & Suites Houston Katy East open?
La Quinta Inn & Suites Houston Katy East is closed now. It will open tomorrow at 12:00 p.m.