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La Quinta Inn & Suites Houston Katy East
- Hospitality
- Katy, TX
About this business
Location details
22455 Katy Fwy, Katy, TX, 77450, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The loudest hotel ever. White sheets? They let us change from one bad room to a different one... When we first got here our rooms air conditioner was so loud we had to find another room. The walls were so thin that we could hear everything around us. I didn’t sleep the whole night because of the noise. The people above us must have been doing cartwheels all night. It was a place to lay my head at night and take a shower in the morning. And that’s it.
Business response:
We apologize for the inconvenience you had to go through during your stay with LaQuinta Katy but this is really not LaQuinta's standard and I would urge you to come back and give us one chance I order to rectify our mistakes and make your stay comfortable.
Bad The whole stay was terrible and they have to move me to a other room cause the first one was dirty
Business response:
Dear Guest, We apologize for all inconvenience you had to go through during your recent stay and I can give you a surety that this is really not Laquinta's standard and if you can give us one more chance we will strive hard to make your stay comfortable.
wouldnt book here again. parking lot is full, can here tvs from other rooms in the hallway, they didnt have anymore king size sheets when i asked for new ones so they just said here are some queen size ones. not happy with this place. needed a place to stay and it gave me that.
Business response:
Dear Guest, I apologize for the bad experience you had to go through during your stay but I would like to mention that this is not LaQuinta's standard and we always try to go above and beyond to make our every guest satisfy. I would really like you to give us one chance and we will strive hard to make your stay comfortable and upon your expectations.
Horrible. To make it short we got bed bugs and have proof and pictures and the staff and manager was extremely rude. It was the worst experience The pool was nice.
Business response:
Dear Guest, I apologize for all inconvenience you had to face during your stay and as we had couple calls back and forth and as per our last conversation I am still here too as I did not want you to let go unsatisfied so if there is anything you still think I can do to satisfy you can please let me know and will happy to assist. Regards Purvika Patel
Don’t let ascetics fool you, management is very loyal to their staff even if wrong is done Staff was very unprofessional and not helpful. They left my room door open all day and allowed things to go missing. The hotel had clearly been updated.
Business response:
Dear Guest, We apologize for the inconvenience you had to face during your stay as upon our last conversation we do respect guest point of views and for us guest is always right but as in this case we couldn't see anyone leaving your door open or go in and out to your room on cameras so we were really sorry we were not able to be helpful in that sense, we really tried our best to have things investigated well but there were no proof of anything happened. Regards Purvika Patel
Very Poor
would not stay again very hard mattress did not like the cold vinyl flooring
Business response:
Dear Guest, We are really sorry about your experience and we will make sure to take a serious action on it to make your next stay comfortable. Regards Purvika Patel
I never stay at this property again. Nothing staff was very rude
Very Poor My door had a three inch gap between door and doorframe. The toilet ran continually.I went down for breakfast and left the do not disturb sign on but the housekeeping still came into my room and started cleaning it. I spoke to the general manager and she was very rude!! The worst place you could possibly stay!!
Frequently asked questions about La Quinta Inn & Suites Houston Katy East
How is La Quinta Inn & Suites Houston Katy East rated?
La Quinta Inn & Suites Houston Katy East has a 3.9 star rating with 3,513 reviews.
When is La Quinta Inn & Suites Houston Katy East open?
La Quinta Inn & Suites Houston Katy East is closed now. It will open tomorrow at 12:00 p.m.