La Quinta Inn & Suites Houston Kingwood Medical

Business response:

Thank you for your honest feedback. We’re glad to hear your room was clean, the jacuzzi tub worked well, and that our staff was friendly. We do apologize for the discomfort you experienced with the AC unit and the bed, and we appreciate you bringing this to our attention so we can address those concerns. Your input helps us improve, and we hope to have the opportunity to provide you with a more comfortable stay in the future. 

Business response:

Thank you for taking the time to share your feedback. We’re glad to hear you liked the remodeled bathroom, but I sincerely apologize for the issue you encountered in the bathroom. That is certainly not the experience we want for our guests. We take cleanliness and pest control very seriously, and your comments have been shared with our housekeeping and pest control teams so this can be addressed immediately. Please know that this is not typical of our standards. We appreciate you bringing this to our attention and hope you’l... read more

Business response:

Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that you had the best Christmas time spent with family and that our team was friendly, professional, and accommodating during your stay. It’s great to know the indoor pool was a big hit with the grandkids—that’s always a favorite! We’re honored to be considered part of a potential new Christmas tradition when you visit family in Texas. 🎄 Merry Christmas and Happy New Year to you and your family! If we don’t get the chance to see you agai... read more

Business response:

Thank you for taking the time to share your feedback! We’re delighted to hear that our front desk staff was very helpful and that you found your room clean and comfortable. We’re also glad our convenient location made your travels to both Kingwood and the airport easy. We truly appreciate you choosing to stay with us and hope to welcome you back again soon! 

Business response:

Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our clean rooms and breakfast, but especially thrilled that Gail made such a positive impact on your stay. She truly is amazing, and I’ll be sure to share your kind words with her. We’re glad you had a good stay with us and hope to welcome you back again soon! 

Business response:

Thank you so much for your great review! We’re delighted to hear that you found the hotel very clean and your room comfortable. Your feedback means a lot to us. We appreciate you choosing to stay with us and hope to welcome you back again soon! 

Business response:

¡Muchísimas gracias por su maravilloso comentario! Nos alegra saber que nuestro personal les brindó una atención excelente y siempre con una sonrisa. También nos encanta saber que la habitación fue exactamente lo que necesitaban. Agradecemos sinceramente que hayan elegido quedarse con nosotros y esperamos tener el placer de recibirlos nuevamente muy pronto. ¡Será un gusto atenderlos otra vez! 

Business response:

Thank you so much for your wonderful review! We’re thrilled to hear that you found our staff to be super nice and that your room was clean. We truly appreciate your kind words, and it means a lot that you recognized our management as well. It was our pleasure having you, and we hope to welcome you back again soon for another great stay! 

Business response:

Thank you for taking the time to share your feedback. We’re sorry to hear that the breakfast did not meet your expectations, particularly the eggs. Your comments have been shared with our breakfast team so we can address the quality and make improvements. We truly appreciate your input, as it helps us provide a better experience for our guests, and we hope to have the opportunity to welcome you back for a more enjoyable stay.