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La Quinta Inn & Suites Houston Kingwood Medical
- Hospitality
- Kingwood, TX
About this business
Location details
22790 US-59, Kingwood, TX, 77339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Quality hotel at a good price This hotel provided all the necessities while I was traveling. The room was clean and comfortable and they served a contenental breakfast daily that was quite good. I would recommend this hotel to anyone traveling in the Houston area.
I stayed at this hotel recently and at first glance the hotel and room looked fine but then I discovered roaches. This made it super uncomfortable. I hope management takes this seriously and addresses the pest control problems so future guests can have a better experience.
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay. This is certainly not the standard we strive to maintain, and we take your comments very seriously. Please know that we have already contacted our pest control service to inspect and treat the affected area to ensure this issue is fully resolved. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a much more comfortable stay in the f... read more
Hot tub was not working and staff accused me of stealing I checked out a day early and was still charged
Business response:
Thank you for your feedback. We apologize for the inconvenience caused by the hot tub being out of service during your stay. It has since been repaired and is now fully operational. Regarding your early departure, our records show that your belongings remained in the room until your scheduled checkout date, and no formal checkout was completed at the front desk. This is why the full stay was charged. We also want to clarify that our team did not intend to accuse you of anything — a question was asked to clarify a situation, ... read more
Business response:
We’re sorry to hear that your experience did not meet your expectations. We always strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short during your visit. Your feedback is important to us, and we’ll be reviewing your comments with our team to ensure we make improvements moving forward. Thank you for taking the time to share your thoughts — we hope you’ll consider giving us another opportunity in the future.
Roach Motel Second time trying to stay at this hotel, and will NEVER stay here again. I requested the dark side of the hotel and didn't get it. As soon as we walked into our room (230) we were greeted with 2 dead roaches and a nasty moldy smell. The AC had one speed. The LIVE roaches running around when we woke up got us the hell out of there fast. Not enough blankets for the bed, and had to ask for more. Lazy housekeeping won't clean rooms till you leave and don't speak a word of English. People leave their trash in the hal... read more
No towels & rooms were full Of roaches
ROACH INFESTATION!!
We checked into a non-smoking room that reeked of marijuana, this smell was so strong that it made us nauseous. The front desk manager provided an alternative room on a different floor, but the inconvenience of relocating was unreasonable, and the new room was extremely hot.
I think they should check there damages in rooms before booking people in them
Business response:
Thank you for your feedback. We’re very sorry to hear that you experienced an issue with your room. We do have a dedicated maintenance team that checks rooms daily to ensure everything is in proper working order, so we’d really appreciate it if you could let us know what was damaged during your stay. This will help us address the issue promptly and prevent it from happening again. Your comfort and satisfaction are important to us, and we hope to have the opportunity to make things right during a future visit.
Frequently asked questions about La Quinta Inn & Suites Houston Kingwood Medical
How is La Quinta Inn & Suites Houston Kingwood Medical rated?
La Quinta Inn & Suites Houston Kingwood Medical has a 4.1 star rating with 1,565 reviews.
When is La Quinta Inn & Suites Houston Kingwood Medical open?
La Quinta Inn & Suites Houston Kingwood Medical is closed now. It will open tomorrow at 12:00 p.m.