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La Quinta Inn & Suites Houston Kingwood Medical
- Hospitality
- Kingwood, TX
About this business
Location details
22790 US-59, Kingwood, TX, 77339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
No vayan
El baño con cucarachas. Pedimos toallas y querían que nosotros bajáramos por ellas. El peor desayuno que hemos probado en un hotel!!!! Muy mal todo
Business response:
Dear Monica,Thank you for the feedback. We are sorry to hear about the issues you encountered during your stay. Cleanliness and guest satisfaction are our top priorities, and we apologize for any falling short in this instance.We will address the cleanliness concerns with our housekeeping team immediately. We appreciate you bringing these matters to our attention and hope you will give us another opportunity to provide you with a better experience.Sincerely,
No hacen los cuartos, hay cucarachas, el aire acondicionado suena fuera de lo normal todo el tiempo, mi reservación se la habían dado a otra persona y el desayuno incluido lo peor ! Nunca se queden ahí !
Business response:
Dear Alejandra,Thank you for sharing your feedback with us. We sincerely apologize for the issues you experience during your stay. This is not the standard we strive to uphold and we are taking your comments seriously.We regret to hear about the cleanliness and maintenance problems you encountered, including the state of the room and the air conditioning unit.Your concerns about cockroaches are particularly addressing this with our pest control service.Please know that we are taking steps to ensure these issues do not recur.... read more
When I arrived there was a gentleman smoking marijuana outside the building. While in the lobby another resident was complaining that his tv wasn't working little did I know mine wasn't working either. I called the front desk and I was told to unplug it and plug back in. That didn't work either. The room door didn't have that extra security thing that's usually on hotel doors when it's being occupied by a guest so I really felt uncomfortable. The door was filthy. The floors was filthy with hairs and can tell that it hasn't b... read more
The beds appeared to not have had the sheets changed. The room also smelled bad. The front desk attendant was kind and understanding. She assisted me by providing a room change. I was ready to leave and try to find another hotel. It is possible, that due to the floods in the area, housekeeping was interrupted, however, I did not pay for unclean , skept in sheets.
Business response:
Dear Iria,Thank you for the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Maintaining cleanliness and comfort is our top priority and we regret that we fell short of your expectations in this instance.We appreciate your understanding and patience in this matter, especially during the challenging circumstances cause by the recent floods in the area. rest assure, we have addressed your concerns with our housekeeping team to ensure that such incidents are not... read more
I was very disappointed with my stay. The pool was very cold, the “hot tub” was not hot at all. The sheets on my bed had a (what looked like) blood stain on them. At breakfast they had no plates, and were unwilling to find more because “breakfast was closing in 15 min”
someone came out of a trap door while we were in there
Hot tub in room was in need of panel replacement where you go on to work on the tub. The paint or enamel was worn off all sides. Exhaust fan didn't work over tub so they give a humidifier. Was okay except the room got extremely humid even with the ac and ceiling fan on. Also the ac was really loud and sounded like an airplane taking off. The breakfast was very little to eat due to a front counter staff members family bringing in about 12 children. They were running around the room and was extremely loud. Went and bought food... read more
This hotel advertised airport shuttle, it does not. Ended up being brought to another la Quinta and had to pay for a taxi. The shower was full of hair from the past guest.
Frequently asked questions about La Quinta Inn & Suites Houston Kingwood Medical
How is La Quinta Inn & Suites Houston Kingwood Medical rated?
La Quinta Inn & Suites Houston Kingwood Medical has a 4.1 star rating with 1,565 reviews.
When is La Quinta Inn & Suites Houston Kingwood Medical open?
La Quinta Inn & Suites Houston Kingwood Medical is closed now. It will open tomorrow at 12:00 p.m.