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La Quinta Inn & Suites Houston Kingwood Medical
- Hospitality
- Kingwood, TX
About this business
Location details
22790 US-59, Kingwood, TX, 77339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Nice place I found the rooms here clean and the premises in good order. Staff was very friendly and helpful
A Kingwood Get-a-way The hotel was very clean and the staff very helpful. I would definitely recommend this to anyone traveling through the Kingwood area. The room was quiet, clean & comfortable.
Quality hotel at a good price This hotel provided all the necessities while I was traveling. The room was clean and comfortable and they served a contenental breakfast daily that was quite good. I would recommend this hotel to anyone traveling in the Houston area.
Checked in and they messed up my room. Confused it with my fathers reservation. Room wasn't ready when I went to it. They were still cleaning it.
Business response:
Thank you for your feedback, and we sincerely apologize for the confusion at check-in. Unfortunately, there was a mix-up between reservations, which caused a delay while the room was being prepared. This is not the experience we aim to provide, and we appreciate your patience while the issue was resolved. Your comments have been noted so we can improve our check-in process and prevent this from happening again.
Check in was mishandled. We had two parties with same last name which arrived at different times. My room was given to my son. They said they couldn't fix it. Then out room room was not serviced. No coffee service on 2nd day due to no service. Keys didn't work second night. When problems voiced they just made excuses.
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for the frustrations you encountered during your stay and appreciate the opportunity to provide some clarification. At check-in, the situation was complicated by having two reservations under the same last name with different lengths of stay, which unfortunately led to the room assignment mix-up and later affected the servicing of the room. While this explains how the error occurred, we fully understand that it does not lessen the inconvenience it... read more
We were given a room next to a person who had multiple dogs “barking loudly” as we were approaching our door. We requested another room far from this terrible disturbance. Then, our new room was spacious & clean, but our tv did not activate because of no internet connection. We were not happy about theses situations. Clifford Strickland
Business response:
Thank you for sharing your feedback. We sincerely apologize for the disturbances you experienced during your stay, including the noise from other guests’ pets and the issues with your TV and internet connection. We understand how frustrating these situations must have been. We’re glad to hear that your second room was spacious and clean, but we regret that it did not fully meet your expectations. Your comments are valuable, and we will use them to improve our guest experience. We hope you might consider giving us another opp... read more
My room I had to kill a couple roaches along with over grown kids playing knock knock on my room door at 4/5 in the morning the attendant at the front desk offered a snack out the snack room no accommodations no nothing not to include I had a 7 hour drive to take before check out NEVER AGAIN!
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay, including the disturbance from other guests and the presence of pests. When our front desk team was alerted, we did check the hallways, but unfortunately, we cannot control the actions of other guests. We truly regret that our response did not meet your expectations, and we understand how frustrating this must have been, especially before a long drive. Your feedback is important to us, and we will use... read more
I stayed at this hotel recently and at first glance the hotel and room looked fine but then I discovered roaches. This made it super uncomfortable. I hope management takes this seriously and addresses the pest control problems so future guests can have a better experience.
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your stay. This is certainly not the standard we strive to maintain, and we take your comments very seriously. Please know that we have already contacted our pest control service to inspect and treat the affected area to ensure this issue is fully resolved. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a much more comfortable stay in the f... read more
Hot tub was not working and staff accused me of stealing I checked out a day early and was still charged
Business response:
Thank you for your feedback. We apologize for the inconvenience caused by the hot tub being out of service during your stay. It has since been repaired and is now fully operational. Regarding your early departure, our records show that your belongings remained in the room until your scheduled checkout date, and no formal checkout was completed at the front desk. This is why the full stay was charged. We also want to clarify that our team did not intend to accuse you of anything — a question was asked to clarify a situation, ... read more
Frequently asked questions about La Quinta Inn & Suites Houston Kingwood Medical
How is La Quinta Inn & Suites Houston Kingwood Medical rated?
La Quinta Inn & Suites Houston Kingwood Medical has a 4.1 star rating with 1,649 reviews.
When is La Quinta Inn & Suites Houston Kingwood Medical open?
La Quinta Inn & Suites Houston Kingwood Medical is closed now. It will open tomorrow at 12:00 p.m.