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La Quinta Inn & Suites Kyle - Austin South
- Hospitality
- Kyle, TX
About this business
Location details
North, 18869 S Interstate Hwy 35, Kyle, TX, 78640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Friendly Staff
The mattress, bedding and room was comfortable, but upon arrival, we found that the small waste can was full of trash, and there was a candy wrapper on the floor. The bathtub/shower was very basic. The front desk clerk had a big sucker sticking out of her mouth when we checked and she was talking to us. Part of the hotel was being renovated, and the floor of the single elevator was a mess.
Business response:
Dear Cecilia, Thank you for taking the time to share your feedback. We’re glad to hear that you found the mattress, bedding, and room comfortable. However, we sincerely apologize for the issues you encountered with cleanliness, the bathtub/shower, and the condition of the elevator during renovations. Your comments regarding our front desk staff are also noted, and we will address this to ensure a more professional experience for our guests. Sincerely, Management Team
Nice hotel
Business response:
Dear Edwin, Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon! Best Regards, Management Team
Hopefully due to renovations going on
Business response:
Dear Leslie, Thank you for your feedback. We appreciate your patience and understanding during our ongoing renovations. These updates are aimed at improving the overall guest experience, and we apologize for any inconvenience you may have experienced during your stay. Best Regards, Management Team
My room always been clean. Thank for that.
Yes
Business response:
Dear Reginald, Thank you for your time and valuable review of your recent stay with us. We are thrilled and truly appreciate your support and trust. Your review motivates us and serves as a constant reminder of why we love what we do. We will continue to provide exceptional experiences to make every stay with us remarkable. We look forward to being your preferred choice for your stay in the future. Best Regards, Management Team
Thank you Tracey.
Business response:
Dear Richi, Thank you for your time and valuable review of your recent stay with us. We are thrilled and truly appreciate your support and trust. Your review motivates us and serves as a constant reminder of why we love what we do. We will continue to provide exceptional experiences to make every stay with us remarkable. We look forward to being your preferred choice for your stay in the future. Best Regards, Management Team
The entrance was tricky i passed it because the one that is isnt clear. Check in was easy, staff was ok (not friendly but not rude). The room was nice and cold and the bed was comfortable. But we didnt know they were doing construction and our room had paint splatter everywhere, the restroom door didnt close because it was poorly sized and they didnt sweep the room which was obvious by the dust bunnies. It made me wonder if the sheets were even changed when i thought about it more. They did have signs by the elevator apologi... read more
Business response:
Dear Alma, Thank you for taking the time to share your feedback. We apologize for the inconvenience caused by the construction, as well as the issues you experienced with your room’s cleanliness and the restroom door. We appreciate your comments regarding the check-in process and the condition of the room, and we are using them to improve both guest communication and room preparation during ongoing renovations. We hope to provide a much better experience for you on a future stay. Sincerely, Management Team
Business response:
Dear Margaret, Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon! Best Regards, Management Team
Frequently asked questions about La Quinta Inn & Suites Kyle - Austin South
How is La Quinta Inn & Suites Kyle - Austin South rated?
La Quinta Inn & Suites Kyle - Austin South has a 3.6 star rating with 1,759 reviews.
When is La Quinta Inn & Suites Kyle - Austin South open?
La Quinta Inn & Suites Kyle - Austin South is closed now. It will open at 12:00 p.m.