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La Quinta Inn & Suites Kyle - Austin South
- Hospitality
- Kyle, TX
About this business
Location details
North, 18869 S Interstate Hwy 35, Kyle, TX, 78640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
We did not realize the hotel was being remodeled. Very dusty and generally not clean in common areas. Several outlets in our room did not work. Night staff was not very friendly. Day staff was very friendly including the breakfast bar staff, always said good morning with a smile.
Business response:
Dear Tylitha, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the ongoing renovations and cleanliness concerns in the common areas. We’re glad, however, that our daytime and breakfast staff made a positive impression with their friendliness and service. Your feedback is appreciated and will be used to improve both our facilities and guest experience. Sincerely, Management Team
Didn't use hot tub. Shower in room water was great. Super hot
Business response:
Dear Leslie, Thank you for your feedback! We’re glad to hear you enjoyed the hot shower and found it to your liking. We hope to welcome you back soon for another comfortable stay. Best regards, Management Team
Breakfast was nice and tasty. Love the biscuits and gravy. Did not have a car so that didn’t matter. Hotel was undergoing renovation so that was a small issue.
Business response:
Dear Joel, Thank you for your kind review! We’re delighted you enjoyed the breakfast, especially the biscuits and gravy. We appreciate your patience as we work through renovations to enhance our guests’ experience and look forward to welcoming you back once the updates are complete. Best regards, Management Team
Excelente trato
Business response:
Dear Hugolina, Thank you for your kind words! We’re so glad you enjoyed the excellent service during your stay. We look forward to welcoming you again soon. Best regards,
Friendly staff
Business response:
Dear Richard, Thank you for your feedback! We’re delighted to hear that our staff made a friendly impression. We look forward to welcoming you again soon. Best regards, Management Team
Business response:
Dear Jesus, We regret that your recent stay did not meet your expectations. We would appreciate more details about your experience so we can address any specific concerns you might have and make the necessary improvements. Your insights are invaluable in helping us refine our services and ensure that we meet and exceed our guests' expectations. We look forward to the opportunity to welcome you back and provide you with a stay that truly reflects the high standards we aim to uphold. Sincerely, Management Team
Friendly Staff
The mattress, bedding and room was comfortable, but upon arrival, we found that the small waste can was full of trash, and there was a candy wrapper on the floor. The bathtub/shower was very basic. The front desk clerk had a big sucker sticking out of her mouth when we checked and she was talking to us. Part of the hotel was being renovated, and the floor of the single elevator was a mess.
Business response:
Dear Cecilia, Thank you for taking the time to share your feedback. We’re glad to hear that you found the mattress, bedding, and room comfortable. However, we sincerely apologize for the issues you encountered with cleanliness, the bathtub/shower, and the condition of the elevator during renovations. Your comments regarding our front desk staff are also noted, and we will address this to ensure a more professional experience for our guests. Sincerely, Management Team
Nice hotel
Business response:
Dear Edwin, Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon! Best Regards, Management Team
Frequently asked questions about La Quinta Inn & Suites Kyle - Austin South
How is La Quinta Inn & Suites Kyle - Austin South rated?
La Quinta Inn & Suites Kyle - Austin South has a 3.6 star rating with 1,771 reviews.
When is La Quinta Inn & Suites Kyle - Austin South open?
La Quinta Inn & Suites Kyle - Austin South is closed now. It will open at 12:00 p.m.