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La Quinta Inn & Suites Kyle - Austin South
- Hospitality
- Kyle, TX
About this business
Location details
North, 18869 S Interstate Hwy 35, Kyle, TX, 78640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
New and fresh Pretty neat hotel with friendly staff, they had some problems with breakfast.
Great hotel! We were very pleased with this hotel and the location. It's close to Austin and the shopping outlets in San Marcos. The staff was very friendly and the hotel was very clean and comfortable. We would stay here again!
Room for improvement, but not bad Honestly, the hotel isn't bad at all. It is exactly what we needed for the trip. Room was very clean and serviced every day. We were put in a room close to the registration desk and front door which was very convenient, but the staff would come and go from the office door in the hall and let the door slam all night long every time they went through the door. Hello, people are sleeping!!We needed to do a little laundry while we were there and the washer was not working. Close enough to Schlit... read more
Place was a mess, then someone had loud music on that could be heard through the walls. The hotel staff would not do anything about it. We didn’t even unpack, we checked out and left a message for the manager.
Business response:
Dear Guest, We’re very sorry to hear about your experience and sincerely apologize for the disturbances and lack of immediate assistance from our staff. Your feedback is being reviewed with management to ensure proper handling of noise complaints and to improve the overall guest experience. We appreciate you bringing this to our attention. Sincerely, Management Team
Roaches in rooms, under construction which was not mentioned that they would be when booked 3 months ago. Rooms were dirty, curtains torn and wet paint on door of my room as I was coming and going and water on floor by fridge
Business response:
Dear Karen, We’re very sorry to hear about your experience. While we are making improvements to enhance guest comfort, we understand how disruptive such issues can be. Cleanliness and guest safety remain top priorities, and we’ll address your concerns with our team right away. Sincerely, Management Team.
No ice buckets, refrigerator did not work in our first room, changed rooms and door lock on the inside did not work
Business response:
Dear Carmen, Thank you for your feedback. We regret to hear about the issues you encountered with the room amenities and door lock. This is not the experience we want for our guests, and your comments will be shared with our maintenance team to ensure these matters are promptly addressed. Sincerely, Management Team
They are doing construction on the building on the first floor. However, it was not blocked off well so there was trash and dust everywhere. The room keys didn’t work properly. We had to ask multiple times for it to work. We were asked multiple times online how many people and then there weren’t enough towels for us he 4 of us.
Business response:
Dear Corinne, Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences caused by the ongoing construction and the issues with your room keys and towels. This is not the experience we aim to provide, and your feedback will be shared with our team to ensure better communication and upkeep during renovations. We appreciate your understanding and patience. Sincerely, Management Team
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Frequently asked questions about La Quinta Inn & Suites Kyle - Austin South
How is La Quinta Inn & Suites Kyle - Austin South rated?
La Quinta Inn & Suites Kyle - Austin South has a 3.6 star rating with 1,784 reviews.
When is La Quinta Inn & Suites Kyle - Austin South open?
La Quinta Inn & Suites Kyle - Austin South is closed now. It will open at 12:00 p.m.