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La Quinta Inn & Suites Kyle - Austin South
- Hospitality
- Kyle, TX
About this business
Location details
North, 18869 S Interstate Hwy 35, Kyle, TX, 78640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
No ice buckets, refrigerator did not work in our first room, changed rooms and door lock on the inside did not work
Business response:
Dear Carmen, Thank you for your feedback. We regret to hear about the issues you encountered with the room amenities and door lock. This is not the experience we want for our guests, and your comments will be shared with our maintenance team to ensure these matters are promptly addressed. Sincerely, Management Team
They are doing construction on the building on the first floor. However, it was not blocked off well so there was trash and dust everywhere. The room keys didn’t work properly. We had to ask multiple times for it to work. We were asked multiple times online how many people and then there weren’t enough towels for us he 4 of us.
Business response:
Dear Corinne, Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences caused by the ongoing construction and the issues with your room keys and towels. This is not the experience we aim to provide, and your feedback will be shared with our team to ensure better communication and upkeep during renovations. We appreciate your understanding and patience. Sincerely, Management Team
The
Hotel needs a whole bunch of attention. It was sad
The property was understaffed
Business response:
Dear Maria, We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely, Management Team
Terrible experience This location is under renovation, the hotel is very dusty in hallways, our room refrigerator was leaking had water on floor, baseboards were dusty. Bathroom had gnats in tub, dead bugs in bathroom also. Definitely will not return to this location
Business response:
Dear Ramona, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay, including the cleanliness concerns, maintenance problems, and the disruption from ongoing renovations. Your comments have been shared with our housekeeping and maintenance teams so that these matters can be addressed promptly. We deeply regret the discomfort and inconvenience this caused and appreciate you bringing these concerns to our attention. Sincerely, Management Team
Dirty, smelly, Noisy, missing phone. Missing light bulbs, TV didn't work.
Business response:
Dear Behzad, Thank you for sharing your feedback. We sincerely apologize for the multiple issues you experienced during your stay, including cleanliness, maintenance, and missing items. This is far below the standards we strive to maintain. Your comments have been shared with our management and housekeeping teams to ensure these matters are addressed promptly. We regret the discomfort and inconvenience you experienced and appreciate you bringing these concerns to our attention. Best Regards, Management Team
Upon check in the lobby looked nice. Saw some workers and asked if they were under renovation, yes they are. First problem-no notice of renovation Went to room, didn’t get that good of a look as we had to leave right away. Our bad. Second problem-state of room. No toilet paper or even toilet paper dispenser. Bathtub looked as if someone put cleanser on and then left it. The floor in the bathroom was seriously dirty. The floor in the hallway was atrocious. There were no light bulbs in the lights next to bed, no electrical to ... read more
Business response:
Dear William, Thank you for sharing your detailed feedback. We sincerely apologize for the condition of your room and the inconvenience caused by the ongoing renovations. The issues you experienced with cleanliness, amenities, and maintenance fall far below the standards we strive to maintain. Your comments have been shared with our management and housekeeping teams to ensure these matters are addressed promptly. We regret that your experience did not meet expectations and appreciate you bringing these concerns to our attent... read more
Frequently asked questions about La Quinta Inn & Suites Kyle - Austin South
How is La Quinta Inn & Suites Kyle - Austin South rated?
La Quinta Inn & Suites Kyle - Austin South has a 3.6 star rating with 1,771 reviews.
When is La Quinta Inn & Suites Kyle - Austin South open?
La Quinta Inn & Suites Kyle - Austin South is closed now. It will open tomorrow at 12:00 p.m.