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La Quinta Inn & Suites Kyle - Austin South
- Hospitality
- Kyle, TX
About this business
Location details
North, 18869 S Interstate Hwy 35, Kyle, TX, 78640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Did not know it was under remodel until I went to check in. Hallway was taped off for painting, old carpet in the hallway to cover up carpet. Woke up to blaring music from the painters after a long day of traveling the day before, a quite morning would have been nice!
Our room was filthy upon arrival. I asked 3 times for it to be clean and it wasn’t . Not until I asked to speak to manager . Then Wednesday night I asked for wash cloths abs the staff called me a dumb wetback cause of my accent . She was there Thursday and Friday night too and just laughed at me every time she saw me come in . I will never stay here again
Let me begin with the impeccable and professionalism of the front desk attendant from July 7th evening shift. We arrived and were put on the floor that was undergoing massive construction. The smell of paint, the carpet outside the room was ripped out, paint stains inside our room and the restroom was vile; toilet broken and tub full of paint, debris and rust. Went down and room was switched. This room was a tad better, but the hallway looked like it hadn’t been cleaned in DAYS! Trash and wrappers all over the hall. The smel... read more
Business response:
Hello Nicole,Thank you for sharing your feedback regarding your recent stay. We appreciate your positive remarks about our front desk attendant on the evening shift, and we will ensure your comments are recognized. We understand that the conditions you experienced did not meet the high standards we strive for, and we sincerely apologize for any inconvenience this caused. Your observations about the cleanliness and maintenance of the hotel will be taken into consideration for future improvements. Thank you for bringing these ... read more
This property should close until it's renovated. Even then, they need better cleaners. I'm surprised Expedia is offering this property for rent. The halls are hot, smelly, and stained. The room was run down and everything falling apart. Very dirty, too. Walls nasty. Even has roaches! I couldn't believe how bad this hotel was. Then we were woke up at 5am with noisy construction happening right above our room. Couldn't possibly sleep during this noise! We will never take the chance of staying at another La Quinta. I do want to... read more
Business response:
Hello Susan,Thank you for sharing your feedback about your recent stay. We take guest experiences seriously and appreciate your comments regarding the cleanliness and maintenance of our property. While ongoing improvements may be necessary, we are glad to hear that you had a positive interaction with our breakfast staff. Your insights will be shared with the management team for future consideration as we continuously work to enhance our services and facilities. Thank you again for your thoughts on your visit.
My family and I have stayed at many La Quinta properties over the years and this one was unfortunately one of the lowest quality ones we've stayed at. The carpet in the hallways was old, dirty, and beat up looking, as were the walls. The rooms were not cleaned well, lots of hair and various debris on the bathroom floor, mold on the walls-- the carpet in the room was very dirty with an obvious trail in "high traffic areas". The curtains in my room were literally shredded to ribbons and instead of replacing them, the strips of... read more
Business response:
Hello Adriana,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet the expectations you’ve come to associate with our properties. Your detailed comments about the condition of the carpet, cleanliness, and the construction noise are appreciated and will be noted as we continuously seek to improve our standards. We always aim to provide a comfortable stay for our guests, and your input plays a crucial role in this process. Your concerns will be shared with the management for their review a... read more
This property should have stated that it was being remodeled. The hotel looks dirty, it’s old and out dated, half the lights in my room didn’t work. The hallway was so hot it was ridiculous! Not what the normal La Quintas I’ve stayed at before.
Business response:
Hello Jennifer,Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding the condition of the property and the issues you encountered with the lighting in your room and the temperature in the hallways. Your insights are valuable, and they will be taken into consideration to help us improve the experience for our guests in the future. Please feel free to reach out to management for further discussion on your stay.
It was an overall moderate experience. There was remodeling going on that we were made unaware of until we arrived at the property. They began construction early in the morning, often waking us up. However, the staff was very friendly and helpful.
Business response:
Hello URVI,Thank you for sharing your feedback. It's great to hear that you appreciated our friendly and helpful staff during your stay. We understand that construction can be disruptive, and we apologize for any inconvenience it may have caused you. Your comments will be shared with management for their consideration as we strive to improve our guest experience. We hope to welcome you back in the future under better circumstances.
Esta todo sucio el parking es un peligro en las 2 noches que estube a 5 carros les quebraron los vidrios
Business response:
Dear Stephenie, Thank you for bringing this to our attention. We are deeply sorry to hear about the incidents that occurred during your stay and understand how concerning and unsettling that must have been. Please know that the safety and security of our guests and their property are very important to us. We are currently working with local authorities to investigate these events and are taking steps to increase security measures in and around our parking area. We are also addressing the cleanliness of the lot to ensure a mo... read more
Needs work Our experience wasn’t very pleasant. The room lacked enough towels and necessities, such as toilet paper among other things. Front desk personnel was mixed, with the individual upon checkout watching TV eating chips instead of being attentive. No laundry bags.
Business response:
Hello Carlos,Thank you for your feedback regarding your recent stay. We appreciate your comments about the room amenities and front desk service. Our goal is to provide a comfortable experience, and your input helps us identify areas for improvement. We will review your insights to enhance our guest services moving forward. Your time in sharing these details is invaluable as we strive to elevate our standards.
Frequently asked questions about La Quinta Inn & Suites Kyle - Austin South
How is La Quinta Inn & Suites Kyle - Austin South rated?
La Quinta Inn & Suites Kyle - Austin South has a 3.6 star rating with 1,771 reviews.
When is La Quinta Inn & Suites Kyle - Austin South open?
La Quinta Inn & Suites Kyle - Austin South is closed now. It will open tomorrow at 12:00 p.m.