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La Quinta Inn & Suites Kyle - Austin South
- Hospitality
- Kyle, TX
About this business
Location details
North, 18869 S Interstate Hwy 35, Kyle, TX, 78640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Hotel was not clean Hotel was not clean
Old Smells old
Just no. Don’t stay here, just don’t. We unfortunately got the pleasure of staying while they “upgraded”. We got a so called upgraded room. Where there was still construction dirt/dust left and hair, it was like it was never cleaned. Whoever they hired to redo the floor should be fired before they ruin the rest of the hotel. Cut our losses and left without touching the beds. Gross.
Unfortunately, I didn’t enjoy my stay. The hotel was not clean, which made the experience uncomfortable.
Not good Rook was very damp and smelled really bad . Overall lobby was very dirty
Did not know it was under remodel until I went to check in. Hallway was taped off for painting, old carpet in the hallway to cover up carpet. Woke up to blaring music from the painters after a long day of traveling the day before, a quite morning would have been nice!
Our room was filthy upon arrival. I asked 3 times for it to be clean and it wasn’t . Not until I asked to speak to manager . Then Wednesday night I asked for wash cloths abs the staff called me a dumb wetback cause of my accent . She was there Thursday and Friday night too and just laughed at me every time she saw me come in . I will never stay here again
Let me begin with the impeccable and professionalism of the front desk attendant from July 7th evening shift. We arrived and were put on the floor that was undergoing massive construction. The smell of paint, the carpet outside the room was ripped out, paint stains inside our room and the restroom was vile; toilet broken and tub full of paint, debris and rust. Went down and room was switched. This room was a tad better, but the hallway looked like it hadn’t been cleaned in DAYS! Trash and wrappers all over the hall. The smel... read more
Business response:
Hello Nicole,Thank you for sharing your feedback regarding your recent stay. We appreciate your positive remarks about our front desk attendant on the evening shift, and we will ensure your comments are recognized. We understand that the conditions you experienced did not meet the high standards we strive for, and we sincerely apologize for any inconvenience this caused. Your observations about the cleanliness and maintenance of the hotel will be taken into consideration for future improvements. Thank you for bringing these ... read more
This property should close until it's renovated. Even then, they need better cleaners. I'm surprised Expedia is offering this property for rent. The halls are hot, smelly, and stained. The room was run down and everything falling apart. Very dirty, too. Walls nasty. Even has roaches! I couldn't believe how bad this hotel was. Then we were woke up at 5am with noisy construction happening right above our room. Couldn't possibly sleep during this noise! We will never take the chance of staying at another La Quinta. I do want to... read more
Business response:
Hello Susan,Thank you for sharing your feedback about your recent stay. We take guest experiences seriously and appreciate your comments regarding the cleanliness and maintenance of our property. While ongoing improvements may be necessary, we are glad to hear that you had a positive interaction with our breakfast staff. Your insights will be shared with the management team for future consideration as we continuously work to enhance our services and facilities. Thank you again for your thoughts on your visit.
Frequently asked questions about La Quinta Inn & Suites Kyle - Austin South
How is La Quinta Inn & Suites Kyle - Austin South rated?
La Quinta Inn & Suites Kyle - Austin South has a 3.6 star rating with 1,782 reviews.
When is La Quinta Inn & Suites Kyle - Austin South open?
La Quinta Inn & Suites Kyle - Austin South is closed now. It will open at 12:00 p.m.