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La Quinta Inn & Suites Kyle - Austin South
- Hospitality
- Kyle, TX
About this business
Location details
North, 18869 S Interstate Hwy 35, Kyle, TX, 78640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
This property was in dire need of updates and maintenance. The floors were filthy, our toilet seat was broken (immediately fell onto the floor upon initial use), and both curtains were ripped (huge holes).
Business response:
Hello Sheila,Thank you for sharing your feedback regarding your recent stay. We take all guest comments seriously as they help us identify areas for improvement. Your concerns about the property’s condition have been noted, and we appreciate you bringing them to our attention. We are continually working to enhance our facilities to ensure a more enjoyable experience for future guests. Your insights are valuable in our efforts to serve better.
Terrible
Business response:
Hello Omer,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. Your comments are important to us and will be reviewed to help us improve our services in the future. If you would like to discuss your experience in more detail, please feel free to reach out to our management team directly.
Room smelled like mold. Curtains were torn, furniture was worn out and bathroom was old. I would highly advise everyone to stay elsewhere. Place is a dump.
Business response:
Hello Mark,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the room and furnishings, as they help us identify areas for improvement. Each guest's experience is important to us, and we continuously strive to enhance our offerings. We take all feedback seriously as we work to provide a comfortable environment for our guests. Your concerns will be shared with the appropriate teams for their consideration.
There was dead bugs in the room and the bathroom wasnt very clean.
Business response:
Dear Rick, We sincerely apologize for the issues you encountered during your stay. What you described is absolutely not acceptable, and we understand how disappointing this must have been. Cleanliness is a top priority, and it’s clear we fell short during your visit. We will address this immediately with our housekeeping team to ensure this doesn’t happen again. We truly appreciate your feedback, and we hope you'll consider giving us another chance to provide a much better experience in the future. Sincerely, Management Team
This was hands down the most disgusting hotel I have ever stayed in. I paid extra for the best suite. There was blood all over the floor and fecal matter on the bathroom walls. There was a large crack in the plastic shower with mold growing everywhere. I booked for two nights, checked in exhausted and packed up my stuff the next morning and just left. The staff was kind, but this level of filth cannot possibly be safe. This hotel shouldn’t book any rooms until these extreme situations are resolved. Absolutely grossed out! Do... read more
Business response:
Dear Molly, We are truly sorry to hear about your experience, and we sincerely apologize for the unacceptable conditions you encountered during your stay. What you described is completely below the standards we aim to maintain, and we understand how distressing this must have been for you. Please know that we take these issues very seriously, and we will be conducting a thorough inspection of the room in question, as well as working with our housekeeping and maintenance teams to address these concerns immediately. Sincerely,... read more
This hotel is dirty and run down. The hallways were disgusting with stains all the way
Business response:
Hello Chaney,Thank you for sharing your feedback regarding your recent stay. We take cleanliness and maintenance very seriously, and we appreciate you bringing these concerns to our attention. Your comments will be reviewed with the appropriate departments to ensure we continue to improve the guest experience. We hope you will consider staying with us again in the future to see these enhancements firsthand.
Need to clean restroom. Restroom had mold and cob webs where they don’t clean. Also found dead bugs in restroom. No free breakfast one morning, next morning they shut it down at 9am.
Business response:
Dear Roland,We sincerely apologize for the condition of the restroom during your stay. Cleanliness is a top priority, and what you described falls far short of our standards. We are addressing this with our housekeeping team immediately to ensure a more thorough cleaning process moving forward. We're also sorry for the inconsistency with breakfast. We understand how important it is to start the day with a reliable meal, and we’ll work to improve communication and availability for all guests.Sincerely,Management Team
Business response:
Hello Monica,We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly to share any specific feedback you may have so we can address it accordingly. We hope to have the opportunity to welcome you back in the future.
Kids loud running in hallway and pool was dirty i was looking forward for a swim pool was not cleaned and just murky water and sand in pool
Business response:
Hi Robert,Thank you for sharing your experience. Maintaining a clean and enjoyable environment for all our guests is a priority. Our team has been made aware of these concerns, and we are taking steps to ensure the pool is properly maintained and that noise levels are monitored more effectively. We appreciate your feedback and hope to provide a better experience in the future!
Frequently asked questions about La Quinta Inn & Suites Kyle - Austin South
How is La Quinta Inn & Suites Kyle - Austin South rated?
La Quinta Inn & Suites Kyle - Austin South has a 3.6 star rating with 1,771 reviews.
When is La Quinta Inn & Suites Kyle - Austin South open?
La Quinta Inn & Suites Kyle - Austin South is closed now. It will open tomorrow at 12:00 p.m.