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La Quinta Inn & Suites Kyle - Austin South
- Hospitality
- Kyle, TX
About this business
Location details
North, 18869 S Interstate Hwy 35, Kyle, TX, 78640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
My family and I have stayed at many La Quinta properties over the years and this one was unfortunately one of the lowest quality ones we've stayed at. The carpet in the hallways was old, dirty, and beat up looking, as were the walls. The rooms were not cleaned well, lots of hair and various debris on the bathroom floor, mold on the walls-- the carpet in the room was very dirty with an obvious trail in "high traffic areas". The curtains in my room were literally shredded to ribbons and instead of replacing them, the strips of... read more
Business response:
Hello Adriana,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet the expectations you’ve come to associate with our properties. Your detailed comments about the condition of the carpet, cleanliness, and the construction noise are appreciated and will be noted as we continuously seek to improve our standards. We always aim to provide a comfortable stay for our guests, and your input plays a crucial role in this process. Your concerns will be shared with the management for their review a... read more
This property should have stated that it was being remodeled. The hotel looks dirty, it’s old and out dated, half the lights in my room didn’t work. The hallway was so hot it was ridiculous! Not what the normal La Quintas I’ve stayed at before.
Business response:
Hello Jennifer,Thank you for sharing your feedback about your recent stay. We appreciate your comments regarding the condition of the property and the issues you encountered with the lighting in your room and the temperature in the hallways. Your insights are valuable, and they will be taken into consideration to help us improve the experience for our guests in the future. Please feel free to reach out to management for further discussion on your stay.
It was an overall moderate experience. There was remodeling going on that we were made unaware of until we arrived at the property. They began construction early in the morning, often waking us up. However, the staff was very friendly and helpful.
Business response:
Hello URVI,Thank you for sharing your feedback. It's great to hear that you appreciated our friendly and helpful staff during your stay. We understand that construction can be disruptive, and we apologize for any inconvenience it may have caused you. Your comments will be shared with management for their consideration as we strive to improve our guest experience. We hope to welcome you back in the future under better circumstances.
Esta todo sucio el parking es un peligro en las 2 noches que estube a 5 carros les quebraron los vidrios
Business response:
Dear Stephenie, Thank you for bringing this to our attention. We are deeply sorry to hear about the incidents that occurred during your stay and understand how concerning and unsettling that must have been. Please know that the safety and security of our guests and their property are very important to us. We are currently working with local authorities to investigate these events and are taking steps to increase security measures in and around our parking area. We are also addressing the cleanliness of the lot to ensure a mo... read more
Needs work Our experience wasn’t very pleasant. The room lacked enough towels and necessities, such as toilet paper among other things. Front desk personnel was mixed, with the individual upon checkout watching TV eating chips instead of being attentive. No laundry bags.
Business response:
Hello Carlos,Thank you for your feedback regarding your recent stay. We appreciate your comments about the room amenities and front desk service. Our goal is to provide a comfortable experience, and your input helps us identify areas for improvement. We will review your insights to enhance our guest services moving forward. Your time in sharing these details is invaluable as we strive to elevate our standards.
This property was in dire need of updates and maintenance. The floors were filthy, our toilet seat was broken (immediately fell onto the floor upon initial use), and both curtains were ripped (huge holes).
Business response:
Hello Sheila,Thank you for sharing your feedback regarding your recent stay. We take all guest comments seriously as they help us identify areas for improvement. Your concerns about the property’s condition have been noted, and we appreciate you bringing them to our attention. We are continually working to enhance our facilities to ensure a more enjoyable experience for future guests. Your insights are valuable in our efforts to serve better.
Terrible
Business response:
Hello Omer,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. Your comments are important to us and will be reviewed to help us improve our services in the future. If you would like to discuss your experience in more detail, please feel free to reach out to our management team directly.
Room smelled like mold. Curtains were torn, furniture was worn out and bathroom was old. I would highly advise everyone to stay elsewhere. Place is a dump.
Business response:
Hello Mark,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the room and furnishings, as they help us identify areas for improvement. Each guest's experience is important to us, and we continuously strive to enhance our offerings. We take all feedback seriously as we work to provide a comfortable environment for our guests. Your concerns will be shared with the appropriate teams for their consideration.
There was dead bugs in the room and the bathroom wasnt very clean.
Business response:
Dear Rick, We sincerely apologize for the issues you encountered during your stay. What you described is absolutely not acceptable, and we understand how disappointing this must have been. Cleanliness is a top priority, and it’s clear we fell short during your visit. We will address this immediately with our housekeeping team to ensure this doesn’t happen again. We truly appreciate your feedback, and we hope you'll consider giving us another chance to provide a much better experience in the future. Sincerely, Management Team
Frequently asked questions about La Quinta Inn & Suites Kyle - Austin South
How is La Quinta Inn & Suites Kyle - Austin South rated?
La Quinta Inn & Suites Kyle - Austin South has a 3.6 star rating with 1,782 reviews.
When is La Quinta Inn & Suites Kyle - Austin South open?
La Quinta Inn & Suites Kyle - Austin South is closed now. It will open at 12:00 p.m.