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La Quinta Inn & Suites Kyle - Austin South
- Hospitality
- Kyle, TX
About this business
Location details
North, 18869 S Interstate Hwy 35, Kyle, TX, 78640, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
The
Hotel needs a whole bunch of attention. It was sad
The property was understaffed
Business response:
Dear Maria, We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely, Management Team
Terrible experience This location is under renovation, the hotel is very dusty in hallways, our room refrigerator was leaking had water on floor, baseboards were dusty. Bathroom had gnats in tub, dead bugs in bathroom also. Definitely will not return to this location
Business response:
Dear Ramona, Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay, including the cleanliness concerns, maintenance problems, and the disruption from ongoing renovations. Your comments have been shared with our housekeeping and maintenance teams so that these matters can be addressed promptly. We deeply regret the discomfort and inconvenience this caused and appreciate you bringing these concerns to our attention. Sincerely, Management Team
Dirty, smelly, Noisy, missing phone. Missing light bulbs, TV didn't work.
Business response:
Dear Behzad, Thank you for sharing your feedback. We sincerely apologize for the multiple issues you experienced during your stay, including cleanliness, maintenance, and missing items. This is far below the standards we strive to maintain. Your comments have been shared with our management and housekeeping teams to ensure these matters are addressed promptly. We regret the discomfort and inconvenience you experienced and appreciate you bringing these concerns to our attention. Best Regards, Management Team
Upon check in the lobby looked nice. Saw some workers and asked if they were under renovation, yes they are. First problem-no notice of renovation Went to room, didn’t get that good of a look as we had to leave right away. Our bad. Second problem-state of room. No toilet paper or even toilet paper dispenser. Bathtub looked as if someone put cleanser on and then left it. The floor in the bathroom was seriously dirty. The floor in the hallway was atrocious. There were no light bulbs in the lights next to bed, no electrical to ... read more
Business response:
Dear William, Thank you for sharing your detailed feedback. We sincerely apologize for the condition of your room and the inconvenience caused by the ongoing renovations. The issues you experienced with cleanliness, amenities, and maintenance fall far below the standards we strive to maintain. Your comments have been shared with our management and housekeeping teams to ensure these matters are addressed promptly. We regret that your experience did not meet expectations and appreciate you bringing these concerns to our attent... read more
Would not recommend to anyone Room was not cleaned completely. Hotel is dirty beyond the “excuse our mess, we are renovating”. Would not recommend.
Business response:
Dear Vanessa, Thank you for sharing your feedback. We sincerely apologize that your room and the property did not meet your expectations. Your comments have been shared with our housekeeping and management teams to address these issues promptly. We regret the discomfort and inconvenience you experienced and appreciate you bringing these matters to our attention. Sincerely, Management Team
We arrived to our room with a dirty mop left in it. They’re was hair all over the floor, ac unit, and couch. I don’t know if the last person had a pet in the room?!?
Never again The hotel was EXTREMELY DIRTY AND NASTY. I UNDERSTAND RENOVATIONS BUT FOR THE HALLWAYS AND ELEVATORS AND ROOMS TO BE DIRTY IS INEXCUSABLE. THE TOILET IN ROOM 308 KEPT FLUSHING ON ITS OWN. UPON CHECKOUT THE DESK CLERK ASKED IF HE EVER BACKED UP. THAT LETS ME KNOWNIT WAS A KNOWN FACT THAT THAT TOILET HAD PROBLEMS AND THE EVIDENCE WAS THERE WAS A PLUNGER IN THE BATHROOM. I GUESS FOR JUST INCASE.. AND WE DID HAVE TO USE IT ONCE. I VIDEOED HOW DIRTY THE HOTEL IS. OUR ROOM, AS SOON AS WE WALKED IN, HAD SOMETHING STICKY... read more
Frequently asked questions about La Quinta Inn & Suites Kyle - Austin South
How is La Quinta Inn & Suites Kyle - Austin South rated?
La Quinta Inn & Suites Kyle - Austin South has a 3.6 star rating with 1,825 reviews.
When is La Quinta Inn & Suites Kyle - Austin South open?
La Quinta Inn & Suites Kyle - Austin South is closed now. It will open tomorrow at 12:00 p.m.