La Quinta Inn & Suites Manhattan

Business response:

Vi setter pris på tiden du har brukt på å dele tilbakemeldingen din, Terje. Selv om vi er glade for å høre at du likte kundeservicen vår, er det skuffende å høre at du ikke var helt fornøyd med rommets lysstyrke og frokostservice. Vi er stolte av å tilby utmerket service og et komfortabelt miljø til våre gjester til enhver tid, så vær så snill å vite at dine bekymringer vil bli adressert til ledelsen og mat- og drikketeamene våre fremover. Vi håper du gir oss en ny mulighet til å dele en mer positiv opplevelse med deg snart.... read more

Business response:

Thanks for the wonderful review, Teig! We're happy your time at The Hotel at Fifth Avenue was so excellent! It's amazing you appreciated our spacious, comfortable accommodations, and ideal location. We endeavor to ensure our guests have a memorable and relaxing experience. We can't wait to host you again soon for another splendid experience! Kucuk Bag Hotel Manager 

Business response:

Thank you for your feedback. Although we are glad to see you enjoyed our comfortable bedding and safety protocols, we are sorry to hear our lack of a fridge in your room sullied part of your stay. We also do not have breakfast facilities, but there are a number of restaurants and cafes nearby that offer breakfast. We hope you will give us another chance to provide you with a better experience in the future. Kucuk Bag Hotel Manager 

Business response:

Thank you for sharing this review, Nicole. We are delighted to hear about your experience at The Hotel at Fifth Avenue! We truly appreciate your kind words regarding our team. We strive to provide our guests with the warmest hospitality and most efficient service. Your compliments are not only rewarding but also encouraging. We will be discussing the water temperature with our engineering team in order to rectify this issue moving forward. We'd love to share another positive, fun experience with you in the future. Kucuk Bag ... read more

Business response:

Gracias por tus comentarios. Nos alegra saber que disfrutó de su estadía con nosotros y apreciamos los comentarios positivos sobre nuestro personal y ubicación. Lamentamos que no haya disfrutado de su habitación y esperamos que la haya encontrado limpia y cómoda a pesar de su tamaño. Entendemos que algunos huéspedes pueden no saber que se requiere un depósito al momento del check-in, pero esto es necesario para garantizar que se cubran los daños ocasionados durante la estadía. Esperamos que haya tenido una excelente experien... read more

Business response:

Thank you for your feedback! We're glad to hear that you overall enjoyed your stay with us, but we're sorry to hear that you felt our prices were a bit high. We hope you'll consider staying with us again in the future! Kucuk Bag Hotel Manager