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La Quinta Inn & Suites Marble Falls
- Hospitality
- Marble Falls, TX
About this business
Location details
501 Hwy 2147 West, Marble Falls, TX, 78654, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Room with a View! Check-in was slightly problematic. Large, comfortable room with a beautiful river view.
Business response:
Thank you for taking the time to share your experience Donna. I am thrilled to learn that you enjoyed your stay with us. I will look into your concern regarding the check-in process, we have recently become part of the Wyndham Group and are dealing with a brand new property management system and this may be part of the reason. Your business is greatly appreciated and we hope to see you again during your next visit to the area.
Exceptional
Zimmer gepflegt, Check in problematisch Der Check In war sehr unerfreulich. Wir hatten über booking ein Zimmer mit King Size Bed reserviert. Die Empfangsdame wies uns ein Zimmer direkt neben dem Aufzug zu. Als wir um ein anderes Zimmer baten, erklärte sie uns, dass dies nunmal das Zimmer sei, dass es über booking gäbe. Wir zeigten ihr die Bestätigung des Zimmers, woraus keine Lage neben dem Aufzug hervorging. Sie meinte, es wäre unser Fehler über booking zu buchen. Als wir hartnäckig auf einem anderen Zimmer bestanden, gab s... read more
Business response:
Thank you for taking the time to share your experience as well as your concern. Your repeat business is greatly appreciated and I apologize for the unpleasant check-in experience you encountered. I will certainly look into the matter and take all the necessary steps to prevent similar instances in the future. I would recommend calling the hotel directly if you have any special requests since 3rd party sites do not have too much detailed information and may inadvertently book a room that is not to your satisfaction. We hope y... read more
Exceptional The pillows were not comfortable at all. This hotel has a nice view of Lake LBJ where you enjoy the beautiful sunsets.
Business response:
Dear Carla, Thank you for taking the time to share your experience of the La Quinta Inn & Suites in Marble Falls; we are elated to learn that you had a wonderful stay with us. I apologize for the pillows not being comfortable; we realize that pillows are a very personal choice and for this reason we do carry an assortment of pillows at the front desk. We hope to see you again soon.
Good Fitness Raum quasi unbrauchbar Zimmer angenehm
Business response:
Sorry to learn that you had a disappointing stay with us; this is the first time any complaints have been received regarding the fitness center but we will certainly have the equipment company diagnose any problems. We hope you will consider giving us the opportunity to redeem ourselves.
Exceptional Nothing. Property is gorgeous. Location is perfect and beautiful! Hotel is very nice and pretty as well! Gorgeous view of the river, spacious clean room, very comfortable bed, and a great breakfast with lots of options! We will definitely be back!
Business response:
Thank you for your kind words Lisa. Nothing pleases us more then going above and beyond guest expectations and we promise to deliver another wonderful experience during your next visit to Marble Falls.
Good
Exceptional Nothing... Friendly staff, easy access for pet area, 2 elevators for guests - all very comfortable and clean! This is our #1 choice for Marble Falls.
Business response:
Dear Cindy, Thank you for taking the time to share your experience of the La Quinta Inn & Suites Marble Falls. We are thrilled to learn that you had such an exceptional stay with us and look forward to the opportunity to serve you again in the near future.
Exceptional
Frequently asked questions about La Quinta Inn & Suites Marble Falls
How is La Quinta Inn & Suites Marble Falls rated?
La Quinta Inn & Suites Marble Falls has a 4.5 star rating with 4,245 reviews.
When is La Quinta Inn & Suites Marble Falls open?
La Quinta Inn & Suites Marble Falls is closed now. It will open at 12:00 p.m.