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La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
terrible my room was not clean and some of the towels were dirty and tub had hairs in it the elevator didn’t work and it got thru the hallway and at breakfast, no variety for breakfast
Business response:
Dear Valued Guest, Thank you for being a guest of our hotel and for sharing your thoughts. Please accept my sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence at our hotel. I have discussed this with our head of Housekeeping, and we will look into where our checks and balances failed. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselv... read more
I will not be returning loud neighbors, dirty stained sheet, bath tub didn’t look clean. roach in the microwave location
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our pest control company to avoid any future occurrence. I appreciate you sharing your concerns, and it is my ... read more
Would not stay there again! This facility is run down and in need of lots of repairs. The pool area is in need of lots of work. The handicap access to the jacuzzi was falling down and there are a lot of broken or missing pavers on the pool deck. The room had several issues, the shower nozzle was plugged with mineral deposits, the bed sheets had large visible stains. Overall the facility was dirty and in disrepair. Easy access from the freeway and lots of restaurants in the area.
Business response:
Dear Valued Guest, Thank you for being a guest of our hotel and for sharing your thoughts. Please accept my sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence at our hotel. I have discussed this with our staff, and we will look into where our checks and balances failed. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future ... read more
ELEVATOR NOT WORKING NEAR LOBBY NO AC FIRST & third FLOOR HALL BAD ODORS 5 PILLOWS ON BED HAD DOZENS OF YELLOW STAINS WAS DISCUSTING WE HAVE PHOTOS
uncomfortable as we had to share a bed reserved a double bed room and when we checked in they had none and put us in a king room with 1 bed.two men in 1 bed does not work nothing
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our staff to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you... read more
Average. Need to work on facilities Pool was mediocre. Hot tub was not hot at all. Very disappointed Rooms were nice. Breakfast was good
Business response:
Dear Valued Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Your comments will be reviewed by management to ensure your experience is not repeated. We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Talat A General Manager
I was denied stay. Travelers should not be subjected to any type of discrimination based solely upon submitting physical card, if the stay was paid in advance and with confidential information provided by third parties. I booked the stay with third party, that advised me my stay was paid online. I have identity theft issues at point of sale transactions and was told to swipe my physical card, provide card and show card or I would be denied my stay. I explained that my account information was provided by third party and I rec... read more
Quiet and safe place but hard beds and bad breakfast The beds were not as comfortable as I thought they were going to be they were very very stiff and the pillows were very flat after the first night. The shower seemed like the shower head hadn't been cleaned and so there was barely any water pressure. And whoever on here said that they have an amazing selection of breakfast you lied to me because they do not have an amazing selection of breakfast. They have waffles, orange juice that isn't very cold, make your own oatmeal, ... read more
Business response:
Dear Valued Guest, although your stay was overall positive, we are disappointed to hear that even one aspect of your stay was undesirable. Please accept our sincerest apologizes for not meeting all of your expectations. Your comments have been shared with our staff so that corrections are made. We hope you will give us another chance to better your opinion in the near future. Sincerely, Talat A General Manager
Poor Next to interstate so it was noisy from traffic. Didn't feel very safe when saw some of the people staying there. Close to sanford airport and did not need to get on interstate to get there.
Business response:
Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. We are disappointed to learn that our service fell short of exceeding your lodging expectations. Your feedback is immensely important to us and we appreciate your candor. We are very sorry that you had such a negative experience and will share your comments with our staff. Rest assured we are doing everything we can to improve our hotel. We very much appreciate your business and thank you for staying with us. Talat A General Manager
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,517 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open at 12:00 p.m.