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La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
El gerente de piso claramente recomienda a los clientes no reservar con terceros como booking La atención del personal. Llegue y me asignaron una habitación para personas discapacitadas, soy una persona que paso más de año y medio en rehabilitación por problemas en ambas rodillas, ese tipo de habitaciones me producen fobia y ataques de pánico, bajé y solicité que por favor me cambiaran de habitación, me preguntaron el motivo y gentilmente les expliqué mi situación, el gerente de piso me vio de manera despectiva y simplemente... read more
Business response:
Dear Valued Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Your comments will be reviewed by management to ensure your experience is not repeated. We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Talat A General Manager
Fair
Bad Estaba muy sucio, deberían repararlo la ropa d cama horrible el hotel más malo k he estado Nada
Business response:
Dear Valued Guest, although your stay was overall positive, we are disappointed to hear that even one aspect of your stay was undesirable. Please accept our sincerest apologizes for not meeting all of your expectations. Your comments have been shared with our staff so that corrections are made. We hope you will give us another chance to better your opinion in the near future. Sincerely, Talat A General Manager
Wouldn’t stay again. There is 0% sound proofing in this hotel. You can hear every movement of neighbors and people in the halls, down to their tvs. It was incredibly difficult to sleep. Clean, easy to navigate
Business response:
Dear Guest, Thank you for taken the time to post your comments and we‘re sorry you didn’t get a restful night sleep due to the noise. We‘ll be working with our team to take more proactive role in containing noise both inside and outside of the hotel.We apologize for any inconvenience this may have caused and we hope will give us another try. Sincerely, Talat A. General Manager
Will stay somewhere else They had difficulty finding my reservation that I booked and I reserved a room with a king bed and they overbooked and did not have the room I wanted The breakfast was very good
Business response:
Dear Valued Guest, although your stay was overall positive, we are disappointed to hear that even one aspect of your stay was undesirable. We hope you will give us another chance to better your opinion in the near future. Sincerely, Talat A General Manager
Unfortunately found a bed bug We had to switch rooms a big bed bug crawling on my 2 yr old daughter pillow Breakfast
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want to let you know you that our pest control inspected the room and didn’t find any activities during the inspection. I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve... read more
Ask for a room away from the highway. The location of the room because of the highway noise along with the load air conditioner. The hotel didn’t seem full and they put us in a room right next to the highway. Bad customer service along with the breakfast. Clean and bed okay.
Business response:
Dear Valued Guest, although your stay was overall positive, we are disappointed to hear that even one aspect of your stay was undesirable. Please accept our sincerest apologizes for not meeting all of your expectations. Your comments have been shared with our staff so that corrections are made. We hope you will give us another chance to better your opinion in the near future. Sincerely, Talat A General Manager
Until they fix all the broken things, we won’t be staying here anymore. Staff can only do so much… Our comforter was dirty and smelled like an old man, and had recent stains on it, the A/C was broken but our Maintenance supervisor got it working, but it made a horrible sound the entire time. The phone didn’t work at all, but he got that fixed. The ice machine was broken. Breakfast was just so so, and could’ve been better. No pastries at all. No biscuits. I reported the dirty comforter to the staff at the desk, they knew abou... read more
Business response:
Dear Valued Guest, Thank you for being a guest of our hotel and for sharing your thoughts. Please accept my sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence at our hotel. I have discussed this with our head of Housekeeping, and we will look into where our checks and balances failed. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselv... read more
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,517 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open at 12:00 p.m.