This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad My room had roaches Nothing. The roaches ruined everything
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our pest control company to prevent any future occurrence. I appreciate you sharing your concerns, and it is m... read more
Fair The room smelled weird as well as the sheets. Breakfast
Business response:
Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures those issue with our housekeeping department. I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future. Talat ... read more
Greatly disappointing for a Wyndham associated hotel. The place is rundown. I went there as price was convenient for last minute stay and review did not seem bad, according to Booking.com it was 3.9. After staying here it seems as though this could possibly be fake reviews because it was nothing of the sort. I wasn’t expecting spectacular but the place looks like a rundown motel. Nothing
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future. Talat A General Manager
Very Poor
Horrible Stay My room had a ant infestation & when i informed the staff they attempted to switch me to a room smaller that did not fit my family. When reaching from desk they stated they will call an exterminator but they couldn't do anything more. Also, i attempted checking in early & was told i couldn't until 5 am. So my family slept in our car outfront uncomfortably until 530am. Unpleasant visit & they refused to do anything to compensate us. The area
Business response:
Dear Dashonna, We appreciate you taking the time to share your experience. We are sincerely sorry to hear that you had encountered several issues during your stay at our hotel. Thank you again for providing us with a review and have a great day. Talat A General Manager.
Booked a king room, they were all out and gave me a double If they gave me the room I booked Booked a king room, they were all out and gave me a double
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our reservation department to prevent any future occurrence. I appreciate you sharing your concerns, and it is... read more
Fair The beds are hard as a rock
Business response:
Dear Valued Guest, Thank you for taking the time to provide us with your review! We really appreciate the feedback and we hope to see you again. Talat A General Manager
Wouldn't stay here again The hotel looked like it had updates in some areas but there was also a lot of visible wear. The door to the outside that should be locked 24 hours a day didn't latch. The pillows were lumpy. The shower was dirty. I'm glad we had only booked it to sleep and check out. The check-in process was easy.
Business response:
Dear Valued Guest, Thank you for being a guest of our hotel and for sharing your thoughts. Please accept my sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence at our hotel. I have discussed this with our head of Housekeeping, and we will look into where our checks and balances failed. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselv... read more
I was glad when morning came The location was great but the hallways and our room were falling apart, the key lock would not work on outside entrance close to our room. The AC unit sounded like a jet engine and would not respond to the thermostat.
Business response:
Dear Valued Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Your comments will be reviewed by management to ensure your experience is not repeated. We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Talat A General Manager
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,517 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open at 12:00 p.m.