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La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I will not return to this property or another LaQuinta after this stay. everything was disgusting and dirty, we had to c It was terrible. The elevator slammed close, inside paint was peeling, and when it got to the floor it needed to it dropped! our towels in our room smelled terrible! We were only given shampoo, and that bottle had been open and used. The bathroom door had to be slammed close and you still could see into the bathroom. the tub was black and disgusting. I have pictures and videos! I liked the location. it was... read more
Business response:
Dear Valued Guest, Thank you for being a guest of our hotel and for sharing your thoughts. Please accept my sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence at our hotel. I have discussed this with our head of Housekeeping, and we will look into where our checks and balances failed. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselv... read more
good have been better. expected more from your brand. water pressure, overall condition of building, elevator, and intermittent electronic room key. breakfast was iffy. great staff.
Business response:
Dear Valued Guest, Thank you for taking the time to provide us with your feedback! We really appreciate the feedback and we hope to see you again. Talat A General Manager
Fair
Fair Had a tough time finding parking spots. I wasn't too pleased with the front desk clerk that checked me in. One thing about it, if someone puts something in your hand such as your card, id, or money be courteous enough to hand it back the same way. When my daughter and I after obtaining our room keys, we went back to our vehicle to get our bags and the keys were not working. So in the middle of the night we were forced to walk all the way around to the front, have him recheck the key cards and then we were able to make i... read more
Business response:
Dear Valued Guest, although your stay was overall positive, we are disappointed to hear that even one aspect of your stay was undesirable. Please accept our sincerest apologizes for not meeting all of your expectations. Your comments have been shared with our staff so that corrections are made. We hope you will give us another chance to better your opinion in the near future. Sincerely, Talat A General Manager
Mistake Staff didn’t know how to check you in. Had to come back down with my luggage 3 times. The door lock was broken and took about 15 minutes to wriggle the key into finally working because I didn’t want to go back to desk a 4 th time. It was late and I was very tired. The shower is very narrow and only drizzled. Took a bird bath and couldn’t wait to get out of there. I work across the street and see emt flashing lights there almost daily. I think the clientele might leave something to be desired. Also based on what I was... read more
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our staff to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you... read more
Very Poor
See above. Cleanliness, pillows, not enough towels. Front desk guy was very short and sarcastic. Not helpful! Next morning front desk girl and guy on phone were loud trying to repair printer! Girl at desk very annoyed about having to help. Waffles were excellent!
Business response:
Thank you for taking the time to provide us with your feedback! We really appreciate the feedback and we hope to see you again. Talat A General Manager
We have stayed there before but noticed maintance hasn’t been kept up The hotel needs maintenance to be done. The elevator in the back of the hotel made grinding noises not sure we were going to be able to get off mentioned it to manager that needs to be checked out N/a
Business response:
Dear Valued Guest, Thank you for taking the time to provide us with your feedback! We really appreciate the feedback and we hope to see you again. Talat A General Manager
Back to Hampton Inn for us…. The hotel wreaked of marijuana, the room was extremely warm even though it said it was 65. The elevators are in terrible shape. especially one of them that sounds and feels like it may drop at any moment. The property as a whole just felt and look dingy. very disappointed. the location was close to where we needed to go
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our staff to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you... read more
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,517 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open at 12:00 p.m.