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La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing
Fair
Disappointing There were roaches in the bathroom. The dryer was lit of service, the door looked like it had been broken into before.
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our staff to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you... read more
Poor Myself and My Husband were there celebrating our 10th year wedding anniversary, we stayed for 5 nights(the Second night into our stay,We had to kill a Baby CockRoach),Going into our last Night(Again,Had to kill another Baby CockRoach). I did speak to the front desk agent regarding this matter,and was shocked that she was aware of the infestation,But begin to say The Manager was in the process of finding another Exterminator due to no signs of infestation,but my complaint was NOT The only complaint.
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our pest control company to prevent any future occurrence. I appreciate you sharing your concerns, and it is m... read more
Don’t waste your time First the elevator was broke by our room ok we can deal with that but the house keeping was do it yourself the breakfast was the same every day the customer service was horrible would not recommend The location
Business response:
Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. We are disappointed to learn that our service fell short of exceeding your lodging expectations. Your feedback is immensely important to us and we appreciate your candor. We are very sorry that you had such a negative experience and will share your comments with our staff. Rest assured we are doing everything we can to improve our hotel. We very much appreciate your business and thank you for staying with us. Talat A General Manager
Not the greatest experience, however, I needed a room, picking my mother up early morning from a relatives home nearby b They originally put me into room 300 we sat there I went downstairs to say that the room was not opening with the keys that we were given, we moved all our stuff to the new room and waited 35 minutes for someone to come up and try to help us with the keys that weren’t working. Then we waited an additional 15 minutes and it did ot work after we get to room 200 no one again with bringing my stuff up in the ... read more
Business response:
Dear Valued Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Your comments will be reviewed by management to ensure your experience is not repeated. We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Talat A General Manager
One night at La Quinta. No soap or shampoo in the Bathroom. I had to go ask for it. elevator was broken and they don't have ice on every floor you have to go to another floor to get ice. Nicely sized room the bed was comfortable. There was TV's in both rooms. My wife forgot her earbuds in the room and the staff was nice enough to find it for me and return it.
Business response:
Dear Valued Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Your comments will be reviewed by management to ensure your experience is not repeated. We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Talat A General Manager
Very disappointed. The cleanness of the room was very poor, the first room we were assigned, the shower head was falling apart, and the bathroom was dirty. The 2nd room looked more clean, however, the bed covers were disgusting, full of stains and dirty all over, it looked like it had not been washed in months, it was really gross. I informed the guy at the front desk which he wasn't friendly from the beginning at all, not rude, but neither friendly. I told him that was so unacceptable and that we hope they remove those beds... read more
Business response:
Dear Valued Guest, Thank you for being a guest of our hotel and for sharing your thoughts. Please accept my sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence at our hotel. I have discussed this with our head of Housekeeping, and we will look into where our checks and balances failed. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselv... read more
Ok for one night - don’t expect much The place needed a remodel. There was only one elevator working. The first floor smelled like dogs. The elevators decor inside needs to be repaired. The front desk was not accommodating for a later check out due to housekeepers having to leave early for Father’s Day. The bath tub rug needs to be replaced. Also, the shower curtain had a strange smell. There was a rust around the rim of the bathtub drain. This hotel is in serious need of an upgrade. Overall, it was very fair to average stay... read more
Business response:
Dear Valued Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Your comments will be reviewed by management to ensure your experience is not repeated. We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Talat A General Manager
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,517 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open at 12:00 p.m.