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La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing Smell and overall cleanliness and smoke smell was terrible
Business response:
Dear Valued Guest, We appreciate you taking the time to share your experience. We apologize for falling short on your expectation. Thank you again for providing us with your review and it is my hope that you will give us the opportunity to better serve you in the near future. Talat A General Manager.
What a disappointment Because of the impending hurricane I'd sent several messages to the hotel asking 1) if I could move the date of my stay up, and when I received no reply asked if I could add an extra day to my stay. Again no response. Upon arrival and check in, I asked about staying an extra day but the clerk stated that because I'd gone through Booking.com there was nothing available. After getting to our room I went on Booking.com and found available rooms but for a higher price. I wouldn't have argued the price diffe... read more
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our staff to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you... read more
Fair
Next time I will spend a little extra money to stay at a nicer hotel. The elevator did not work some times, the key card had to be reset twice, this was bad as it was raining and I had to walk half the way around the building to get in, this happened twice during my stay. Breakfast was non existent there was some sort of breakfast bag never saw them I guess you had to ask for it. The coffee station, lids did not match cups, small cup large lid. The price was the cheapest in the area, after checking in it was obvious why.
Business response:
Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. We are disappointed to learn that our service fell short of exceeding your lodging expectations. Your feedback is immensely important to us and we appreciate your candor. We are very sorry that you had such a negative experience and will share your comments with our staff. Rest assured we are doing everything we can to improve our hotel. We very much appreciate your business and thank you for staying with us. Talat A General Manager
Horrible Nothing went well.... Hotel room was disgusting. There was a roach in my room, on one of the beds the sheet had a brown stain. I would never stay in this hotel ever again pool, jacuzzi
Business response:
Dear Valued Guest, Thank you for being a guest of our hotel and for sharing your thoughts. Please accept my sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence at our hotel. I have discussed this with our head of Housekeeping, and we will look into where our checks and balances failed. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselv... read more
I can’t recommend even if they pay me… Everything. First of all, the front desk clerk was not pleasant at all. The hotel has a strong cheap flower smell to cover whatever it is…. The room was dingy and bedding was old and cheap. Breakfast was one small OJ, chocolate bar and chocolate muffin in a small brown bag. Oh, my…how long will they take advantage of the COVID-19? Businesses, enough already to blame the virus to justify your poor customer services!!! None
Business response:
Dear Valued Guest, We appreciate you taking the time to share your experience. We apologize for falling short on your expectation. Thank you again for providing us with your rating and it is my hope that you will give us the opportunity to better serve you in the near future. Talat A General Manager.
Piece of garbage hotel that I will never return to This La Quinta is like a refurbished Motel 6 (no disrespect to Motel 6 intended) with Big Lots furnishings. The door's key lock card -- which worked fine in the outside entry doors -- did not work and the only solution the hotel offered was different cards, which didn't work a few times but worked other times. Maintenance told me it was "probably the battery" but never tried new batteries. The "renowned" buffet breakfast was NOT served because of CoVid (while my associates i... read more
Business response:
Dear Valued Guest, Thank you for taking the time to review our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during this difficult time due to COVID -19 and to minimize infection risk. We stopped providing daily room service or serving hot breakfast until future notice but grab and go breakfast bags are available at the front desk. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional ... read more
It was lame. Breakfast was a joke. Stale granola bar, hot OJ, and a packaged muffin. Coffee was lukewarm. No day maid service. Really milking the covid thing. Room walls thin and noisy. Lumpy uncomfortable bed. Water pressure bad. Lots of Forida hotels running normal, this one is not. It was dry in the room.
Business response:
Dear Valued Guest, Thank you for taking the time to review our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during this difficult time due to COVID -19 and to minimize infection risk. We stopped providing daily room service or serving hot breakfast until future notice but grab and go breakfast bags are available at the front desk. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional ... read more
Never coming back Everything Bad breakfast , that’s not breakfast
Business response:
Dear Valued Guest, We appreciate your comments regarding your recent stay at La Quinta Lake Mary. We want you to know that the company will lunch new breakfast and coffee program that should be safe during Covid19. Thank you again for sharing your experience, I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future. Sincerely, Talat A General Manager
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,517 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open tomorrow at 12:00 p.m.