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La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I doubt stay here again
Business response:
Dear Valued Guest, We appreciate you taking the time to share your experience. We apologize for falling short on your expectation. Thank you again for providing us with your rating and it is my hope that you will give us the opportunity to better serve you in the near future. Talat A General Manager.
Fair
Disappointing Basically the room was OK. The bathroom door would not stay open and had to prop it open with a garbage can. The handheld shower was broken the shower handles itself needed to be updated and fixed. The bed was fine. I know that it is Covid but the breakfast selection was pretty minimal could have certainly been better even if just called not a great selection all they had was apple juice and coffee
Business response:
We appreciate you taking the time to share your experience. We are sincerely sorry to hear that you had encountered several issues during your stay at our hotel. Customer service is a top priority for our hotel so we will be sure to address your comments with team to ensure this does not occur again in the future. Thank you again for providing us with a review and have a great day Talat A General Manager.
Ok every time I told staff they said they would tell custodial staff. Black mold on wall by air conditioner. No none feather pillows which I ask for as I’m allergic and have asthma. Had to go back out at night to buy non feather pillow and satin pillow cases. Luckily the black mold didn’t send me to hospital just cost me another $15.00 in pillows. Nice decor
Business response:
Dear Valued Guest, Thank you for being a guest of our hotel and for sharing your thoughts. Please accept my sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence at our hotel. I have discussed this with our head of Housekeeping, and we will look into where our checks and balances failed. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselv... read more
suck poor communication no thing
Business response:
Dear Valued Guest, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Your comments will be reviewed by management to ensure your experience is not repeated. We appreciate you bringing this to our attention and hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Talat A General Manager
Musty smell The room had a horrible musty smell. The staff checking us in had no idea of where area churches were. The gym had equipment but the smell the second day we were there was awful. Even with Covid some basic housekeeping such as emptying waste baskets and clean towels. Very nice looking, great water pressure. Hotel staff early in morning was very nice.
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our staff to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you... read more
Fair
Disappointing
Bad odor- dimly lit- run down - bug in the bed Warm tood Very poor- nothing warm only bagged or boxed items
Business response:
Dear Valued Guest, We appreciate you taking the time to share your experience. We are sincerely sorry to hear that you had encountered several issues during your stay at our hotel. we will be sure to address your comments with team to ensure this does not occur again in the future. Thank you again for providing us with a review and we hope you had a safe travels home. Talat A General Manager
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,517 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open tomorrow at 12:00 p.m.