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La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
I was not attended to the emergency request on the day of booking, and until that date I had no answ lack of communication
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the communication problem that occurred during your stay with our staff to prevent any future occurrence. I appreciate you sharing your concerns, and it is my... read more
This location is not for Disabled people who travel alone & minimal staffing to help. I am DISABLED, which means pushing a luggage cart is INSANE. But told noone could help. No seat in shower, which I requested & the worn out A/C unit broke; I woke up smelling it burning & had to change units at 4:00am BY MYSELF. The unit I moved into had a broken door handle & NO handle bar in the shower. No outlet near the bed...seriously? The room looked nice until you started to see things worn down...like the A/C unit. It looked old and... read more
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our staff to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you... read more
Poor The breakfast was continental, the booking said “good breakfast”. The beds were horrible. The first room wasn’t cleaned the just made a dirty bed. The second room the air conditioner probably the thermostat was broken. Went from hot to cold all night long and we were too tired to move again. It looked updated.
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our staff to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you... read more
Disappointing Where do I start? 1. The linens were dirty. I think the housekeeper missed that a towel had been used, left in our room from a previous guest. 2. We looked for a waste basket and it was in the corner with trash already in it. 3. While brushing my teeth, I noticed little brown bugs crawling all over the sink. 4. A complimentary breakfast, nothing hot, just granola bars, juice , milk, coffee and pastries. 4. The ice machine on my floor was broke but a foul smell is coming from it, soon as you step off the elevato... read more
Business response:
Dear Valued Guest, Thank you for being a guest of our hotel and for sharing your thoughts. Please accept my sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence at our hotel. I have discussed this with our head of Housekeeping, and we will look into where our checks and balances failed. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselv... read more
No running water Hello i checked into this location on Sunday night around 1am after a long drive to the area from New York. The room had barely running water in the sink, marijuana smoke smell and also a stain sheet which I have pictures of. at the time when I made a complaint, I was dismissed as I guess no supervisor was available at the time.
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our staff to prevent any future occurrence. I appreciate you sharing your concerns, and it is my hope that you... read more
Agradable y Atención Limpieza La ubicación
Business response:
Dear Valued Guest, We appreciate you taking the time to share your experience. We are sincerely sorry to hear that you had encountered several issues during your stay at our hotel, cleanliness is a top priority for our hotel so we will be sure to address your comments with Housekeeping and the greater team to ensure this does not occur again in the future. Thank you again for providing us with a review and we hope you had a safe travels home. Talat A General Manager
Won't stay again because things can not be handled properly I don't like the fact that I talked with the property about paying for my mother's stay. Property sent me a credit card authorization form, I filled it out and sent back to the email they provided me. And OF COURSE y'all charge my mother's card....and tell her that my card was just to hold the reservation. NO...it was to pay for the stay. That's why I sent an authorization form. I don't appreciate this at all
Business response:
Dear Valued Guest, We truly regret that our accommodations did not fully meet your expectations. We sincerely apologize for the billing concerns. Surely this was quite an inconvenience for you and your family. Your review will be shared with our management staff so that we can rectify these issues. We hope that you will consider giving us another opportunity in the near future. Sincerely, Talat A General Manager
Fair Unfortunately our room had ants. There were ants in our bathroom sink and on the desk. The bathroom did not look like it was cleaned before we came in. The location of the hotel was great and the staff were friendly.
Business response:
Dear Valued Guest, Thank you for taking the time to review our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Again, thank you for your time and valuable feedback, and I do appreciate your kind words about our staff. We sincerely appreciate it and hope you will give us another chance to provi... read more
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,517 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open tomorrow at 12:00 p.m.