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La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
It was fine. The pool area was always dirty. The breakfast bags were not good.
Business response:
Dear Valued Guest, Thank you for being a guest of our hotel and for sharing your thoughts. Please accept my sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our pool very seriously, and what you encountered is not a normal occurrence at our hotel. We will look into where our checks and balances failed. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit. Talat A General Manager
I was pleased with the top Everything was fine except for the location. Both nights I stayed I was awakened by the loud, disturbing sounds of the nearby highway traffic. It sounded like trucks and cars with loud mufflers were very close. I tried putting a pillow over my head, but it didn’t help. I was hoping the a/c would drown it out, but it did only for the amount of time it would stay on. Needless to say, I was grumpy and tired for the weekend. I’m guessing b/c of COVID, breakfast was a granola bar, a muffin, and a juice.... read more
Business response:
Dear Amanda, Thank you for taken the time to post your comments and we‘re sorry you didn’t get a restful night sleep due to the noise. We‘ll be working with our team to take more proactive role in containing noise both inside and outside of the hotel .We apologize for any inconvenience this may have caused and we hope will give us another try. Sincerely, Talat A. General Manager
Poor Our room was not clean Location
Business response:
Dear Valued Guest, Thank you for taking the time to review our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during this difficult time due to COVID -19 and to minimize guest interactions with our staff for your safety and the safety of our staff we stopped providing daily room service until future notice .We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Lake Mary area. War... read more
Contacted property 3 times with no response from them whatsoever NothingEverything
Business response:
Dear Valued Guest, We appreciate you taking the time to share your experience. We apologize for falling short on your expectation. Thank you again for providing us with your rating and it is my hope that you will give us the opportunity to better serve you in the near future. Talat A General Manager
Service improvements needed At reception, treatment was miserable. Partner did not get answer when asking several times for the toilet. Seemed as if staff was not used to multiethnic guest groups. Was told that I had booked a single room: incorrect - had booked a King size bed for 2 persons. Breakfast bag at checkout was only offered after I asked for it.
Business response:
Dear Valued Guest, We appreciate you taking the time to share your experience. We are sincerely sorry to hear that you had encountered several issues during your stay at our hotel., Customer services is a top priority for our hotel so we will be sure to address your comments with staff and the greater team to ensure this does not occur again in the future. Thank you again for providing us with a review and we hope you had a safe travels home. Talat A General Manager
Blah The bag breakfast had 2 items in it, the check in staff did not greet me, he didn’t even go the WiFi nor directions to the elevator. The check out staff out was just lazy, i had to beg for a receipt. Location to my destination.
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore your feedback is very important to us. We want you to know that the company will lunch new breakfast and coffee program that should be safe during Covid19. Thank you again for sharing your and hope you will give us another chance to provide you with superior service and acc... read more
No agradable Primera habitación asignada el TV no funcionaba luego de ir a front desk me arreglan el control remoto y aun así no funcionaba el tv , me cambian de habitación al 5to piso y tenía un olor horrible a marijuana 🤢 , me cambian a una suite por los mal ratos y soy agradecido pero la limpieza debajo de la cambia lleva meses sin limpiar 🤢 estoy desecionado Tamaño de habitación muy Bueno
Disappointing
Bad The bed was horrible
Business response:
Dear Valued Guest, We appreciate you taking the time to provide us with your feedback. We are very sorry to hear that our beds did not meet your expectations, Mattresses are preference and they were all replaced during our last renovation. I appreciate you sharing your concerns, and it is my hope that you will give me the opportunity to better serve you in the near future. Sincerely, Talat A General Manager
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,517 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open tomorrow at 12:00 p.m.