This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair
Very noisy due to highway and other random noises Too noisy
Business response:
Dear Valued Guest , We appreciate you taking the time to share your experience. We are sincerely sorry to hear that you had encountered several issues during your stay at out hotel. we understand the importance of receiving a good night's sleep and apologize for falling short on this expectation. We will make sure to assign a room away from I-4 noise in your next stay .Thank you again and we hope you will give us another try in the future. Talat A General Manager
Disappointing The front desk never answered the phone when we called! They had dead insects on the windowsill & spiderwebs everywhere & extremely dirty. We were on the top floor & the window didn’t have any screens so it was very unsafe. In the bathtub, the walls had hair from the previous guests. The towels and bed sheets were also dirty with other peoples hair. 24/7 Coffee
Business response:
Dear Valued Guest, Thank you for being a guest of our hotel and for sharing your thoughts. Please accept my sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence at our hotel. I have discussed this with our head of Housekeeping, and we will look into where our checks and balances failed. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselv... read more
Fair Breakfast. No breakfast served because of Covid 19, and the bag they gave was not nutritional nor worthy of eating. This gave them a low rating. Also, room cleaning was non existence because of Covid. This was ridiculous. They take pets with no extra charge.
Business response:
Dear Valued Guest, We appreciate your comments regarding your recent stay at La Quinta Lake Mary. We want you to know that the company will lunch new breakfast and coffee program that should be safe during Covid19. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one. Sincerely, Talat A General Manager
You should really team up with Mgt at TooJay's Deli, they are a gem! Being lied to! And the small roach, that is living under the bathroom countertop in room 221. Solely the location. Breakfast was essentially non-existent, which IS NOT indicated on the website as lied about by the staff!
Business response:
Dear Valued Guest, Thank you for taking the time to review our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during this difficult time due to COVID -19 and to minimize guest interactions with our staff for your safety and the safety of our staff we stopped providing daily room service or serving hot breakfast until future notice but grab and go breakfast bags are available at the front desk. Your satisfaction is important to us and we will be using the feedback you pr... read more
Extremely noisy hotel , not only because of highway but also random hotel noise Extremely noisy. Breakfast was terrible The price was good. Beds were comfortable
Business response:
Dear Valued Guest, We appreciate your comments regarding your recent stay at La Quinta Lake Mary. We want you to know that the company will lunch new breakfast and coffee program that should be safe during Covid19. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one. Sincerely, Talat A General Manager
Poor I got a piece of glass stuck in my foot from in the room The pool area
Business response:
Dear Valued Guest, Thank you for taking the time to tell me about your experience. We are sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore, your feedback is very important to us. We want you to know that will be taking the appropriate measures to address the problem that occurred during your stay with our maintenance department to prevent any future occurrence. I appreciate you sharing your concerns, and it is... read more
I've stayed here before, but I'm not sure if I'll be back. The roach in the bathroom. The noise of the kids in the hallway. The cluster of guests to keep them close together, which makes for easier cleaning, but horrible noise pollution which interferes with sleep. I killed a roach in the bathroom when we checked in. But I thought, "It's Florida." Still, I've stayed here a half dozen times and never saw it this dirty before. We had a four am flight, so went to bed early. The room across from ours had three kids who kept slam... read more
Business response:
Dear Christopher, We appreciate you taking the time to share your experience. We are sincerely sorry to hear that you had encountered several issues during your stay at out hotel. we understand the importance of receiving a good night's sleep and apologize for falling short on this expectation. Additionally, cleanliness is a top priority for our hotel so we will be sure to address your comments with Housekeeping Staff to prevent similar issue in the future .Thank you again and we hope you will give us another try in the futu... read more
Disappointing Loud loud the doors are high off floor allowing noise all night to come from hallway
Business response:
Dear Guest, Thank you for taken the time to post your comments and we‘re sorry you didn’t get a restful night sleep due to the noise. We‘ll be working with our team to take more proactive role in containing noise both inside and outside of the hotel .We apologize for any inconvenience this may have caused and we hope will give us another try. Sincerely, Talat A. General Manager
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,517 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open tomorrow at 12:00 p.m.