This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad The bed had hair on the sheets. Smelled unclean and the toilet was dirty.
I will never come back Room got never was cleaned My booking has breakfast included restaurant was closed
Business response:
Dear Valued Guest, Thank you for taking the time to review our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during this difficult time due to COVID -19. For your safety and the safety of our staff we don’t provide room service during guests stay at this time but we provide grab and go bags for breakfast and those are available at the front desk. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to... read more
It was ok Breakfast The beds
Business response:
Dear Valued Guest, Thank you for taking the time to review our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during this difficult time due to COVID -19. For your safety and the safety of our staff we don’t provide room service during guests stay at this time but we provide grab and go bags for breakfast and those are available at the front desk. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to... read more
Very Poor Bagged breakfast, it was noisy. There was a couple two doors down and they were fighting and screaming/yelling in the hall. Woke everyone up; it seemed to be a long time before anyone came to see what was going on. When I called and reported I felt like she didn't believe me. after this incident, we could not get back to sleep. I liked everything except breakfast, it was not good...bagged. Lots of sugar.
Business response:
Dear Guest, Thank you for taken the time to post your comments and we‘re sorry you didn’t get a restful night sleep due to the noise. We‘ll be working with our team to take more proactive role in containing noise both inside and outside of the hotel. You should report this issue to the front desk staff so we could take care during your stay .We apologize for any inconvenience this may have caused and we hope will give us another try. Sincerely, Talat A. General Manager
Disappointing The ac didn't work too well was sweating at night and couldn't adjust the ac at all. It was a nonsmoking facility but it smelled like smoke in the elevators and the hallways were HOT and muggy
Business response:
Dear Guest, We appreciate your having taken the time to post your comment, and we ‘r sorry for the problem you had during your stay with AC unit. I want to let you know that we addressed this issue with our maintenance to avoid similar issues in the future. We hope you will give us another try in the future. Sincerely, Talat A General Manager
Toilet was too low they were roaches in my room I told the front desk and she said nothing about it Begs Nothing
Business response:
Dear Valued Guest, Thank you for taking the time to post your review. I was disappointed to hear of the problems you had during your stay. I apologize for any inconvenience this may have caused. I want to let you know that our pest control company will take care of this issue ASAP. We are striving to make every guest that visits our hotel happy. I hope that you will give us another opportunity in the future to serve you better. Talat A General Manager
BAD There was NO Breakfast, NO Room services, and it was noisy. The lights were out and there was no light, no air condition, and no hot water, no toilet treats WE have to change from the first room because it smell and the carpets were dirty and the next room was almost the same
Business response:
Dear Valued Guest, Thank you for being a guest of our hotel and for sharing your thoughts. Please accept my sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence at our hotel but due to the COVID 19 we don’t service our in house rooms or breakfast at this time for your safety and the safety of our staff. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance ... read more
Bad It was noisy and I heard people arguing and fight all night I didn’t sleep at all. Nothing it was horrible
Business response:
Dear Valued Guest, Thank you for being a guest of our hotel and for sharing your thoughts. Please accept my sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence at our hotel. I have discussed this with our head of Housekeeping, and we will look into where our checks and balances failed. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselv... read more
Poor
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,517 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open tomorrow at 12:00 p.m.