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La Quinta Inn & Suites Orlando Lake Mary
- Hospitality
- Lake Mary, FL
About this business
Location details
1060 Greenwood Blvd, Lake Mary, FL, 32746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Make The Best Of It Staff Pool
Business response:
Dear Guest , We appreciate your having taken the time to post your comment, and we ‘r sorry for all the problems you had during your stay. I addressed your concerns with my staff to ensure that similar issues don’t happen in the future. We hope you will give us another try in the future. Sincerely, Talat A General Manager
Disappointing
Fair Covid restrictions prevented having a decent breakfast. The staff didn’t restock anything in the room. We had to get everything ourselves Not that bad
Business response:
Dear Valued Guest, We appreciate your comments regarding your recent stay at La Quinta Lake Mary. We want you to know that the company will lunch new breakfast and coffee program that should be safe during Covid19. Thank you again for sharing your experience, I hope your next visit will be as pleasant as the previous one. Sincerely, Talat A General Manager
Very Poor The room was dirty, with roaches around, dust. The breakfast was really poor. The customer service really bad. They didn’t offer a good or fast solution for the roaches and dirtiness in the room
Business response:
Dear Valued Guest, Thank you for being a guest of our hotel and for sharing your thoughts. Please accept my sincerest apologies for not providing you with the freshest accommodations possible. We take the cleanliness of our rooms very seriously, and what you encountered is not a normal occurrence at our hotel. I have discussed this with our head of Housekeeping, and we will look into where our checks and balances failed. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselv... read more
Terrible experience Room ac was leaking carpet was soaked and no toilet paper. 1st floor smelled of marijuana. Tried to call desk and they never answered. Went down switched room, still no toilet paper, and In The morning our room smelled of marijuana. Hair all over bathroom. Complained to desk at check out and she didn’t care. Will never stay there again would not recommend. Beds were ok
Business response:
Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. We are disappointed to learn that our service fell short of exceeding your lodging expectations. Your feedback is immensely important to us and we appreciate your candor. We are very sorry that you had such a negative experience and will share your comments with our staff. Rest assured we are doing everything we can to improve our hotel. We very much appreciate your business and thank you for staying with us. Talat A General Manager
Fair
We were disappointed. Paid full price. Received zero of service. I totally understand the lack of service due to COVID-19 but it needed to mention that on their website. Because we would choose different facility Or an apartment instead. The main problem was that due to COVID-19 half of the service wasn’t provided. Such as: 1. No room service 2. No cleaning room. ( we’ve stayed 5 days with the pat without cleaning the room once) 3. No real breakfast 3. No JYM
Business response:
Dear Valued Guest, Thank you for taking the time to review our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during this difficult time due to COVID -19 and to minimize guest interactions with our staff for your safety and the safety of our staff we stopped providing daily room service or serving hot breakfast until future notice but grab and go breakfast bags are available at the front desk. Your satisfaction is important to us and we will be using the feedback you pr... read more
Very Poor
Fair The breakfast
Frequently asked questions about La Quinta Inn & Suites Orlando Lake Mary
How is La Quinta Inn & Suites Orlando Lake Mary rated?
La Quinta Inn & Suites Orlando Lake Mary has a 4.1 star rating with 8,517 reviews.
When is La Quinta Inn & Suites Orlando Lake Mary open?
La Quinta Inn & Suites Orlando Lake Mary is closed now. It will open tomorrow at 12:00 p.m.