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La Quinta Inn & Suites Seattle Sea-Tac Airport
- Hospitality
- Seattle, WA
About this business
Location details
2824 S 188th St, Seattle, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Maybe it will be better when renovations are done Renovations going on , no elevator, keys did not work on door
Business response:
Dear Doug, Thank you for taking the time to share your feedback regarding your recent stay. I appreciate your understanding as we navigate through our renovations. I’m glad to hear that you found the bed comfortable, but I apologize for the issues you faced with cleanliness and the key not working properly. We are working diligently to improve our facilities and enhance the overall guest experience. Your feedback is invaluable in helping us identify areas that need attention. Thank you for your patience during this time, and... read more
Horrible communication. No one told us there was no elevator and our room was on the 5th floor. No one there to help us haul our luggage up to our room Didn’t have the meal. Didn’t know about it
Business response:
Dear Joan, Thank you for your feedback, and I truly apologize for the frustrating experience you had during your stay. I understand how inconvenient it must have been to find out upon arrival that the elevator was out of service and that assistance with your luggage was not readily available. Communication is a priority, and it's disappointing to hear that we fell short in informing you about the situation. We are currently undergoing renovations, which unfortunately led to some disruptions like the lack of elevator service.... read more
Bad Pesimo, al momento de hacer la reserva el hotel no tenia la informacion que estaba en remodelacion, no funcionaban los elevadores, habia que subir por las escaleras de emergencia y nos querian dar una habitacion en el 4to piso! Eramos 9 personas con 2 maletas cada uno. Era una locura. Cuando le haciamos pregunta a la muchacha en un escritorio, por que ni recepcion tenian, ella no nos decia nada. No teniamos donde dejar las maletas no nada.
Business response:
Dear Sofia, Thank you for sharing your experience. I deeply apologize for the difficulties you and your group encountered during your stay, especially regarding the lack of elevator service and the inconvenience with your luggage. I understand how frustrating it must have been for you to manage these issues, especially with a large group. Our current renovations have caused some temporary disruptions, and I regret that this information was not properly communicated to you at the time of booking. Please know that we are worki... read more
Comfortable bed, clean bathroom but sticky gross doors in hallway and major Construction all over th The elevators were not working Breakfast was in a bag because the whole first floor is under construction.. no one told us this ahead of time or we probably would not have booked
Business response:
Dear Susan, Thank you for your feedback. I apologize for any confusion regarding the renovations and elevator situation. We do have this information clearly advertised on Booking.com, but I understand that it might not have been as apparent. Your comments are valuable, and we’ll work on improving our communication. We appreciate your understanding and hope to offer you a better experience in the future.
Will never stay there again! want a refund. HA! WORSE PLACE EVER!! See above answer!! Nothing!!! + Bad service, terrible room, broken elevator. Several calls to get picked up at the airport. Had to wait an hour for a cup of coffee in the morning. Room flor was filthy, had to walk to the handicap room at the entire end of the 2nd floor. Got several eye rolls from staff. Had a few other customers help with my walker and myself. I can keep going...
Business response:
Dear Barbara, I’m truly sorry to hear about your experience. It’s unacceptable that you faced such challenges, including the broken elevator and lengthy wait times for service. Your concerns about the cleanliness of your room and the lack of support from our staff are taken seriously. I apologize for the inconvenience and frustration you experienced, especially with the difficulties related to your mobility. Thank you for sharing your feedback; it will help us improve. We hope to have the opportunity to provide you with a mu... read more
Bad El alojamiento está en remodelación cuando llegamos nadie nos avisó, nos mandaron aún 4 piso sin elevador con maletas pesada el hotel estaba lleno de polvo la piscina inhabilitada solicitamos el reclamo de reembolso ya que nos tuvimos que ir éramos un grupo grande y hasta el hoy no nos dan respuesta. La recepcionista cero amistosa ni brindaba información ni facilidades alguna
Business response:
Dear Ylianny, I’m truly sorry to hear about your experience. We understand how frustrating it must have been to navigate the hotel during renovations and without elevator access, especially with heavy suitcases. I want to clarify that our renovations and elevator issues are noted on most booking websites. However, I apologize for the lack of communication and support from our team. Thank you for sharing your concerns, and we hope to improve your experience in the future.
Bad
They lost our 20 years of business. Manager didn’t make any adjustments even when she knew it See above Nothing. No elevators. Broken HVAC. Dirty halls.
Business response:
Dear John, Thank you for sharing your experience, and I sincerely apologize for the issues you encountered during your stay. Losing a guest with 20 years of loyalty is incredibly disheartening, and it’s clear that we fell short in addressing your concerns. The challenges with the elevators, HVAC, and cleanliness are unacceptable, and I’m truly sorry that the situation was not resolved to your satisfaction. I understand your frustration, and if you would like to discuss this further, I would be happy to speak with you persona... read more
Fair Under renovation. No working elevator.
Business response:
Dear Pamela, Thank you for your feedback. We appreciate you taking the time to share your experience. Please note that our renovations and the temporary elevator outage are clearly indicated on our Booking.com page. We apologize for any inconvenience this may have caused and hope to welcome you back once our improvements are complete.
Frequently asked questions about La Quinta Inn & Suites Seattle Sea-Tac Airport
How is La Quinta Inn & Suites Seattle Sea-Tac Airport rated?
La Quinta Inn & Suites Seattle Sea-Tac Airport has a 3.6 star rating with 9,791 reviews.
When is La Quinta Inn & Suites Seattle Sea-Tac Airport open?
La Quinta Inn & Suites Seattle Sea-Tac Airport is closed now. It will open tomorrow at 12:00 p.m.