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La Quinta Inn & Suites Seattle Sea-Tac Airport
- Hospitality
- Seattle, WA
About this business
Location details
2824 S 188th St, Seattle, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad Nothing.It was under construction and it was a mess. I’m disabled and can’t climb stairs. I informed them of that were I made reservations. Their elevator was inoperative and they put us on the 4th floor. No staff would assist under with the baggage. Earlier they informed me that they elevator was not on operation. The provided us with a phone to call to change our reservation. I attempted twice to call and nobody answered. So we went to the hotel. They picked us at the airport after I called three times. It could over 4... read more
Business response:
Dear Dean, Thank you for your feedback. I sincerely apologize for the challenges you faced during your stay, particularly with the elevator and luggage assistance. Your comfort is very important to us, and I'm sorry we fell short. Regarding the shuttle, it operates every 30 minutes, so a 45-minute wait can sometimes be expected, but I understand how frustrating that can be. We appreciate your patience and your understanding as we work to improve our services. If you’d like to discuss your experience further, please feel free... read more
Would not recommend to anybody. Nothing as advertised. Under construction and literally looked like a war zone. Staff was rude and unfriendly. The place was disgustingly dirty. Small of air freshener was overwhelming. Don’t stay here expecting breakfast, it wasn’t available when we were there, but maybe it was on off day? Definitely don’t stay here if you want to relax. Was NOT worth $170. The bed was comfortable and the AC worked.
Business response:
Dear Kelcie, Thank you for your feedback. I’m sorry to hear that your experience did not meet your expectations. While we understand that ongoing renovations can be disruptive, I want to clarify that breakfast has been available every day, even during construction, so it seems there may have been a misunderstanding. We take cleanliness very seriously and strive to maintain a clean environment, so I apologize if that was not your experience. Your comments are important to us, and we will address these issues with our team to ... read more
Horrible, disgusting, and a disgrace compared to all other Seattle area hotels. This hotel was HORRIBLE. Staff was dismissive of needs, the elevators were down and they didn't bother to offer any additional accommodations to me as i'm a disabled person. And i got injured due to the elevators being out of service. The firefighters who came to help me then had to tell them that stuffing things UNDER the fire doors was in fact ILLEGAL and they didn't care. NOTHING.
Business response:
Dear Angelina, I apologize for any confusion and want to clarify that we are committed to maintaining safety and compliance with all regulations. I'm truly sorry to hear about your experience, including the dismissive treatment and the lack of accommodations for your needs. Your feedback is crucial, and I assure you we take these concerns seriously. Thank you for bringing this to our attention, and I hope you’ll consider giving us another chance to provide you with a better experience in the future.
Bad Shuffle bus transfer and room musty Property lift not working was not offered refund only credit staff were nice but Not fussed 3 international calls to establish the shuttle from airport name on back only not side room musty
Business response:
Dear Mary, Thank you for your feedback. I apologize for the issues you experienced during your stay, including the elevator being out of service and the musty room. I’m glad to hear our staff was nice, but I regret that you felt they weren’t attentive to your needs. Please note that we offered a refund prior to check-in for guests who chose to cancel their reservations due to the elevator situation. Regarding the shuttle service, I appreciate your comments and will ensure this information is communicated more clearly. We str... read more
Total disgrace placed on 5th floor with no elevators , by WiFi unusable No elevators, no WiFi no breakfast, hotel is a building site Location
Business response:
Dear Barry, Thank you for your feedback! We're glad you found the location convenient. I want to clarify that our Wi-Fi is functioning well, so it may have been an issue with the password or network connection. Additionally, we do provide breakfast, and we're sorry if that wasn’t communicated clearly during your stay. We also apologize for the ongoing construction and the lack of elevators, which are noted on our Booking.com page. We appreciate your understanding and hope to welcome you back for a better experience in the fu... read more
Pesimo y una pérdida total de tiempo y dinero En remodelación y no nos informaron, que no tenían nada disponible.Recepcionista con mala actitud No nos quedamos por razones obvias
Business response:
Dear Sofia, Thank you for your feedback. We apologize for not informing you about the remodeling and for any inconvenience caused by the lack of available amenities. We’re also sorry to hear about your experience with our receptionist's attitude. Your comments are important to us, and we’ll address these issues to improve our service. Thank you for sharing your thoughts.
Never Again for La Quinta! Overall the entire experience and lack of help from staff. Very dirty. Elevators not working. Breakfast area not working, had to argue with staff to get something for my wife and I. We stayed in La Quinta in New York, after this place we are done with La Quinta!
Business response:
Dear Richard, Thank you for your feedback. We apologize for your experience and any confusion regarding the breakfast area. While it is under renovation, we still provide a free continental breakfast each morning. We appreciate your understanding during this transition and will address the other concerns you've raised to improve our service. Thank you for sharing your thoughts.
Not satisfactory Construction was not notified Close to airport
Business response:
Dear Christian, Thank you for your feedback. We're glad you found us close to the airport. We apologize for not notifying you about the construction. We’re currently working with Wyndham to update our website for better communication about these changes. Your input is valuable, and we appreciate your understanding!
Bad Did not give me a refund
Business response:
Dear Marika, Thank you for your feedback. Our records indicate that your reservation was marked as a no-show. If you could please reach out to management and clarify who you spoke to about canceling, we can move forward with the refund process. We appreciate your cooperation and look forward to resolving this issue.
Frequently asked questions about La Quinta Inn & Suites Seattle Sea-Tac Airport
How is La Quinta Inn & Suites Seattle Sea-Tac Airport rated?
La Quinta Inn & Suites Seattle Sea-Tac Airport has a 3.6 star rating with 9,791 reviews.
When is La Quinta Inn & Suites Seattle Sea-Tac Airport open?
La Quinta Inn & Suites Seattle Sea-Tac Airport is closed now. It will open tomorrow at 12:00 p.m.