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La Quinta Inn & Suites Seattle Sea-Tac Airport
- Hospitality
- Seattle, WA
About this business
Location details
2824 S 188th St, Seattle, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Construction and unsafe infant sleep Whole building was under construction. Drywall all over the lobby and floors. Elevators didnt work so suitcases had to be carried up 3 flights of stairs. Hotel stated they had a crib but what they gave us was a crib frame with a blanket for a mattress. Definitely not safe for an infant to sleep in. Airport shuttle was nice easy to fine and ran every half hour. Staff let us store dog crate downstairs.
Business response:
Dear Victor, Thank you for your feedback. We’re glad you found the airport shuttle convenient and that our staff was helpful with your dog crate. We apologize for the confusion regarding the sleeping arrangements; we provide Pack 'n Plays rather than traditional cribs. We appreciate your understanding as we work through our renovations and will address the other concerns you mentioned. Thank you for sharing your experience!
Fair Lobby under renovation, No elevator, canceled reservation, Not sure if got reimbursed. Staff Friendly helpful,
Business response:
Dear Celeste, Thank you for your feedback. We’re glad to hear our staff was friendly and helpful. Regarding your reservations, one was canceled and not charged on our end. However, since it was made through a third party, you'll need to contact Booking.com for reimbursement. We appreciate your understanding and hope to assist you further!
The place is a Construction zone mess! We were not notified. It was under construction until we checked in …no elevators and put on the sixth floor with heavy luggage… weak breakfast and everything was very dirty … it should not have even been open during that much construction work everywhere!!! Horrible! The kind staff was the only thing that made it tolerable The staff
Business response:
Dear Deborah, Thank you for your feedback. We sincerely apologize for the lack of communication regarding the construction and the inconvenience of being placed on the sixth floor without elevator access. We’re sorry to hear about the cleanliness issues and the limited breakfast options. We appreciate your understanding of our staff’s efforts during your stay, and your comments will help us improve. Thank you for sharing your experience.
Schrecklich Gab vorab keine Info das es renoviert wird und alles dementsprechend aussieht Zudem war der Aufzug defekt Das Zimmer lag im 5 Stock man war nicht gewillt uns mit den Koffern zu helfen Hotel liegt direkt am Flughafen Es gab ein Shuttle
Business response:
Dear Sabrina, Thank you for your feedback. We apologize for the inconvenience during your stay. If staff had been available, we would have gladly assisted you with your luggage, and we did offer to hold onto heavy bags. We are also working with Wyndham to update our website regarding the renovations to provide clearer information for our guests. We appreciate your understanding and will continue to improve our services during this transition. Thank you for sharing your experience.
Fair Elevator was out of service. Had to drag our luggage to the 4th floor. They were not offering refunds if you didn't want to stay there. Rooms are being updated. Bed was comfortable.
Business response:
Dear Stacy, Thank you for your feedback. We’re glad to hear that you found the bed comfortable and that rooms are being updated. We apologize for the inconvenience of the elevator being out of service and for any confusion regarding refunds; we do offer refunds if guests choose to cancel. Your comments are important, and we appreciate you bringing this to our attention as we continue to improve our services.
I would not stay here again. Everything. Filthy. Should be closed down for a shit show renovation. Elevators not working. Nothing
Business response:
Dear Carmen, Thank you for your feedback. We want to clarify that we are currently under renovations, and while we understand this can be challenging, we strive to maintain a clean environment. We also believe that there’s no need for strong language, and we appreciate constructive criticism. Your patience during this time is greatly appreciated, and we are committed to improving your experience.
Poor
Very happy with staff and room. Did receive phone call about elevator but daughter said scam, erase No elevator working. Staff helpful in getting luggage to room. Needed some muscled men to do this instead of happy to do it but tiny staff. Stairwells in state of disrepair. Staff, comfortable bed and bath. Staff very helpful and gracious.
Business response:
Dear Julianne, Thank you for your feedback! We're glad to hear you found our staff helpful and enjoyed the comfortable bed and bath. We apologize for the inconvenience of the non-working elevator and the condition of the stairwells. Your comments about luggage assistance are noted, and we appreciate your understanding during this time. We hope to improve your experience on your next visit!
Awful A dirty construction site We will not book La Quinta again The online description of the hotel was misleading Nothing
Business response:
Dear Berry, Thank you for your feedback. We understand that renovations can be messy, and we apologize for any inconvenience this caused. The pictures on our website are indeed from before the updates began, and we look forward to sharing new images once the renovations are complete. We appreciate your understanding during this time.
Frequently asked questions about La Quinta Inn & Suites Seattle Sea-Tac Airport
How is La Quinta Inn & Suites Seattle Sea-Tac Airport rated?
La Quinta Inn & Suites Seattle Sea-Tac Airport has a 3.6 star rating with 9,791 reviews.
When is La Quinta Inn & Suites Seattle Sea-Tac Airport open?
La Quinta Inn & Suites Seattle Sea-Tac Airport is closed now. It will open tomorrow at 12:00 p.m.