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La Quinta Inn & Suites Seattle Sea-Tac Airport
- Hospitality
- Seattle, WA
About this business
Location details
2824 S 188th St, Seattle, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad The whole building is under construction. No elevator. Everything is dirty. No breakfast. The staff was not very friendly, and nothing was welcoming. I could go on with this. It was one of the worst experiences I ever ever had.
Business response:
Dear Matthias, Thank you for sharing your feedback. We're truly sorry to hear about your experience and apologize for the inconvenience caused by the construction and the lack of amenities. We do want to note that the current conditions, including the elevators being down and ongoing renovations, are mentioned on our Booking.com page. Additionally, we are still serving breakfast during this time. We understand how important a comfortable and welcoming environment is, and we regret that we fell short during your stay. Your co... read more
They didn't care that they offered a lousy stay. They closed the elevators - and we both had 50 pound bags, that had to be hoisted up to the 3rd floor via stairs. The lobby was a disaster area - it was very slowly being renovated perhaps. The Wifi didn't work for more than a couple of minutes out of an hour, and very slow - essentially completely useless - they would lie saying it would be fixed right away. There is hardly any parking available. They didn't offer us any discounts or anything at all for all the troubles and d... read more
Business response:
Dear David, I sincerely apologize for the disappointing experience you and your friend had during your stay. We understand how frustrating it must have been dealing with the non-functional elevators, Wi-Fi issues, and the renovation conditions in our lobby. These are not the standards we aim for, and I’m sorry we failed to meet your expectations. We are working on getting better because we do care. Thank you for sharing your experience. Best regards, Jasmine Yang General Manager
Bad Building was under construction. Elevator didn’t work. Airport shuttle drove by ignoring the location given.
Business response:
Dear Newton, Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience you experienced during your stay, especially with the elevator being out of service and the shuttle issue. We understand how frustrating this must have been, and we’re sorry for the impact it had on your overall experience. Please know that we are undergoing renovations to improve our facilities, and your concerns have been noted as we work to enhance our services. We appreciate your understanding and hope to have the opport... read more
Disappointing
Shit Terrible service, elevator broken, everything Nothing
Business response:
Dear Christine, Thank you for sharing your concerns. I understand that you were frustrated with the service, and I want to clarify that it appears you did not stay with us during this time. Our Booking.com listing does note the ongoing renovations and elevator issues, and we aim to communicate these details clearly. I’m glad we were able to assist you with relocating to a different hotel and provide a full refund with no penalty. We truly appreciate your understanding and hope the alternative accommodations better met your e... read more
Fair
Fair Under construction, very dusty all around, no elevator, no toilet available in lobby. Not good. I had to go to restaurant across the parking Close to airport
Business response:
Dear Irene, Thank you for your feedback. We're glad you found our location convenient, but we apologize for the inconvenience you experienced during your stay. While we are undergoing renovations, I want to clarify that our restrooms in the lobby are open and functional. We appreciate your patience as we work to improve our property, and your comments will be shared with our team to address any misunderstandings. Thank you for bringing this to our attention, and we hope to welcome you back in the future for a more enjoyable ... read more
I will not be staying there again The construction zone. This property is under major construction and should not be open while ongoing construction. Our stay was in a construction zone. Everything was dirty and items in the room lookedto be half finished.
Business response:
Dear Tim, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. While we understand that being in a construction zone can be disruptive, we want to clarify that we will remain open during renovations, and this information, along with the status of the elevators, is noted on the Booking.com website. I assure you that your room was not in a construction zone, as the rooms have been updated and newly renovated. We regret that the condition of your room did not meet your expe... read more
Extremely disappointing I answered what I thought about the property in the first question. I’ve used Booking.com for years and I am really disappointed that this wasn’t disclosed on your website. I even talked to the managers of the La Quinta that we stayed at and they advised me that they have Repeatedly asked that you put that on the website and you have not. Booking.com has been my go to for travel for years I think that I will probably start looking at some of your competitors. This property is under renovation. There w... read more
Business response:
Dear Linda, Thank you for your feedback. We apologize for any confusion regarding the renovations and the elevator situation; this information is indeed stated on the Booking.com website. We understand that the current state of the property may not have met your expectations, and we’re truly sorry for any inconvenience this caused during your stay. Your comments about cleanliness and the overall condition of the property are important to us, and we will address these with our team. We appreciate your input and hope you’ll co... read more
Frequently asked questions about La Quinta Inn & Suites Seattle Sea-Tac Airport
How is La Quinta Inn & Suites Seattle Sea-Tac Airport rated?
La Quinta Inn & Suites Seattle Sea-Tac Airport has a 3.6 star rating with 9,791 reviews.
When is La Quinta Inn & Suites Seattle Sea-Tac Airport open?
La Quinta Inn & Suites Seattle Sea-Tac Airport is closed now. It will open tomorrow at 12:00 p.m.