La Quinta Inn & Suites Sunrise Sawgrass Mills

Business response:

Dear Zamora, Thank you for your feedback. We’re delighted to hear you enjoyed your room and found it well-equipped with everything you needed. At the same time, we regret that our breakfast selection felt too limited. Please know that we are reviewing ways to expand and improve our breakfast offerings, and we are also working on hotel improvements to enhance the overall guest experience. Your comments are valuable in helping us focus on what matters most to our guests. We appreciate your stay with us and hope to welcome you ... read more

Business response:

Dear Kesha, Thank you for taking the time to share your experience. I am very sorry to hear about the condition of your room, including the issues with the pillows, carpet, and leaking toilet. This is certainly not the standard we strive to maintain, and I regret that your stay did not meet expectations. Please know that I will be sharing your comments with our housekeeping and maintenance teams so these concerns can be addressed promptly. Your feedback is extremely valuable in helping us identify areas that need immediate i... read more

Business response:

Dear Lorenzana, Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience during your stay with us. Your kind words mean a lot to our team. We strive to provide exceptional service and create a welcoming atmosphere for all our guests. We look forward to welcoming you back on your next visit! With appreciation, Hotel Management 

Business response:

Dear Jaime, Thank you for sharing your experience with us. We’re pleased to know you enjoyed our convenient location and the comfort of our rooms. At the same time, we appreciate your honest feedback regarding the lack of variety in our breakfast and the cleaning schedule. Please know that your comments have been shared with our team as we continue to evaluate ways to improve our services. We are also working on hotel improvements aimed at enhancing both the quality of our accommodations and the overall guest experience. We ... read more

Business response:

Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We sincerely apologize for not meeting your expectations. Your comfort is of the utmost importance to us, and we regret that we fell short of your expectations. This is not reflective of the high standards we aim to uphold. Rest assured, improvements are underway to enhance the overall experience for our loyal guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience. Sincer... read more

Business response:

Dear Natalia, Thank you for your kind review! We’re delighted to hear you enjoyed your spacious room, the breakfast offerings, and our convenient location near the service station and avenue. It’s wonderful to know our team, especially the breakfast attendant, made such a positive impression on your stay. We truly appreciate your feedback and look forward to welcoming you back again soon. Sincerely, Hotel Management