La Quinta Inn & Suites Sunrise Sawgrass Mills

Business response:

Dear Franklin, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you’ve experienced regarding the towel service and especially the delay in your deposit refund. This is certainly not the experience we want any of our guests to have. We understand how concerning it is to wait this long without a response. We will escalate this matter immediately and ensure that someone from our team contacts you directly with an update on your refund. We appreciate your patience, and pl... read more

Business response:

Dear Casallas, Thank you for taking the time to share your experience with us. We’re so glad to hear that you appreciated our convenient location near Sawgrass and found your room comfortable and a good value. We truly apologize for the inconvenience caused by the pool being out of service and the limited breakfast variety. Your feedback is very important, and we’re actively working on improvements in these areas to enhance the overall guest experience. We hope to have the opportunity to welcome you back again in the future ... read more

Business response:

Dear Carlos, We sincerely apologize for not meeting your expectations. Your comfort is of the utmost importance to us, and we regret that we fell short of your expectations. This is not reflective of the high standards we aim to uphold. Rest assured, improvements are underway to enhance the overall experience for our loyal guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience. Sincerely, Hotel Management 

Business response:

Dear Luis, Thank you for your feedback and for staying with us. We’re glad you took the time to share your thoughts about breakfast. We understand how important variety is—especially for our guests who stay multiple nights—and we’re sorry to hear that the options felt repetitive during your stay. We’re actively exploring ways to improve and diversify our breakfast offerings to better serve our guests’ needs and preferences. Your input is incredibly helpful in guiding those improvements. We hope to have the opportunity to wel... read more

Business response:

Dear Roselyne, Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We appreciate your positive rating and we are glad to know your overall satisfaction during your stay. Your feedback is very important to us as a Wyndham Rewards Member. Here at La Quinta Sawgrass Mills , we aim to uphold the highest standards and exceed your expectations. We hope you had a memorable stay with us and we look forward to welcoming you again soon. With appreciation, Hotel Management 

Business response:

Dear Mariana, We thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. Your comfort is of the utmost importance to us, and we regret that we fell short of your expectations. This is not reflective of the high standards we aim to uphold. Rest assured, improvements are underway to enhance the overall experience for our loyal guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience. Sincerel... read more