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La Quinta Inn & Suites Sunrise Sawgrass Mills
- Hospitality
- Sunrise, FL
About this business
Location details
13651 NW 2nd St, Sunrise, FL, 33325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointing
Bad There were roaches in the bathroom. Not one multiple small ones. That is absolutely disgusting! I was worried some would come home with me.
Business response:
Dear Luz, Thank you for bringing this matter to our attention. I deeply regret to hear about your experience with pests during your stay. Please know that this is not the standard we aim to uphold, and your feedback is being taken very seriously. Our team has already scheduled an immediate inspection and thorough treatment of the affected areas to ensure this issue is resolved. We understand how distressing this can be and sincerely apologize for any discomfort or inconvenience caused. Your trust is important to us, and we a... read more
Fair Las instalaciones son muy antiguas holor a humedad la TV no funciona el aire acondicionado no se puede cambiar realmente todo mal
Business response:
Dear Elera, Thank you for taking the time to share your experience with us. I sincerely apologize that your stay did not meet expectations. Issues such as damp odors, non-functional TVs, and poor air conditioning are unacceptable, and I regret that you encountered these problems. We are currently assessing our facilities for necessary updates and maintenance to ensure a more comfortable experience for all our guests. Your feedback highlights areas that need urgent attention, and I will ensure these concerns are addressed pro... read more
Não volto Café da manhã péssimo. Limpeza péssima Atendimento péssimo Não gostei de nada
Business response:
Dear Wendell, I’m truly sorry to hear that your stay fell short of expectations. Your feedback about our breakfast, cleanliness, and service is deeply concerning, and I sincerely apologize for this experience. We aim to provide a high standard of hospitality, and it’s clear we missed the mark during your visit. Please know we are taking your comments seriously, using them to improve our services and ensure future guests have a better experience. Sincerely, Hotel Manager
Limpieza 0 Es increíble que no hagan las camas y que no retiren los papeles sucios de los tachos Nada
Business response:
Dear Cesar, Thank you for your feedback, and I sincerely apologize for the unacceptable experience you had with our housekeeping services. There is no excuse for failing to make the beds or empty the bins, as maintaining a clean and welcoming environment is a fundamental priority. Your concerns will be addressed immediately with our housekeeping team to ensure that this does not happen again. We take guest satisfaction seriously and are implementing additional training and quality checks to improve our service. We regret tha... read more
Building need renovation. Should be more careful with the people at the reception desk since they can make a difference. The woman at the reception desk was rude. Not just with us. Location
Business response:
Dear Gabriel, Thank you for sharing your feedback. We apologize that your experience was not up to the standards we strive for, especially with the reception staff. We understand that a warm and welcoming attitude is crucial to creating a positive guest experience, and we will address this with our team to ensure it is never repeated. Regarding the renovation, we appreciate your feedback, and we are actively working on improvements to enhance our facilities. We hope you'll give us another chance to provide a more enjoyable s... read more
Fair Rooms aren’t the cleanest but not bad It’s near a lot of shopping centers, great area
Business response:
Dear Destiny, Thank you for your feedback! We're glad you enjoyed our convenient location near shopping centers and the great area around our hotel. We sincerely appreciate your comments about the cleanliness of the room. We're constantly working to improve and will take your feedback into consideration as we continue to enhance our guests' experience. We hope to have the opportunity to welcome you back soon and provide an even better stay! Sincerely, Hotel Manager
TERRIBLE EXPERIENCE I don’t even know where to start: This place is TERRIBLE. The room has a VERY STRONG Bleach smell and the carpet was very humid. Floor was greasy! The man at the reception was very polite when I asked if I could change rooms but he said to me there is no room available. It’s not his fault this hotel is very dated, rooms are terrible and cleaning is simple non existent. Who cleans the floor with BLEACH for God sake? This hotel does! There is no water to drink. Can you imagine a hotel without water to offer... read more
Business response:
Dear Andre, Thank you for taking the time to share your experience, and I’m truly sorry to hear that your stay did not meet your expectations. Please accept our sincerest apologies for the issues you encountered with the cleanliness and the overall condition of the room. It’s certainly not the experience we want for our guests, and I will personally address your concerns with our housekeeping and maintenance teams to ensure immediate improvements are made. Regarding the strong bleach smell and the humidity, I can understand ... read more
Bad The room was hot. We informed the front desk nothing was done about it, so we checked out early . Carpet in the room looked dirty and in the hall.
Business response:
Dear Denise, Thank you for taking the time to share your feedback. I’m truly sorry to hear that the temperature in your room was uncomfortable and that our team didn’t take action to resolve the issue. That’s certainly not the experience we aim to provide, and I will follow up with the front desk team to ensure we handle such situations more promptly in the future. We also appreciate your comments about the cleanliness of the carpet. I will bring this to the attention of our housekeeping team to ensure our standards are met ... read more
Frequently asked questions about La Quinta Inn & Suites Sunrise Sawgrass Mills
How is La Quinta Inn & Suites Sunrise Sawgrass Mills rated?
La Quinta Inn & Suites Sunrise Sawgrass Mills has a 3.6 star rating with 9,521 reviews.
When is La Quinta Inn & Suites Sunrise Sawgrass Mills open?
La Quinta Inn & Suites Sunrise Sawgrass Mills is open now. It will close at 6:00 p.m.