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La Quinta Inn & Suites Sunrise Sawgrass Mills
- Hospitality
- Sunrise, FL
About this business
Location details
13651 NW 2nd St, Sunrise, FL, 33325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Fair
Poor Limpieza 0
Business response:
Dear Carlos, We thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. Your comfort is of the utmost importance to us, and we regret that we fell short of your expectations. This is not reflective of the high standards we aim to uphold. Rest assured, improvements are underway to enhance the overall experience for our loyal guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience. Sincerely... read more
Fair
even the staff can't save it the building is on poor condition and a very loud pump was running 24/7 with large spit lights the staff were great along with the breakfast
Business response:
Dear Allan, Thank you for your kind words about our staff and breakfast. We’re glad to hear that our team’s dedication helped enhance your experience. However, we’re truly sorry to hear about the condition of the building and the noise disturbance from the pump and lights. Your comments are incredibly helpful as we work toward improving our facilities. We understand that even with great service, the comfort and condition of the building play a crucial role in providing a pleasant stay. We hope to have the chance to welcome y... read more
Mala experiencia El desayuno malo , no organizan las habitaciones , habitaciones con cucarachas
Business response:
Dear Juan, Thank you for sharing your feedback. I am truly sorry to hear that your experience with us did not meet your expectations. We understand how important it is to have a comfortable and enjoyable stay, and I regret that our breakfast and room conditions fell short. Please be assured that cleanliness and guest comfort are our top priorities, and we are taking your feedback seriously. We are working closely with our housekeeping and maintenance teams to address the issues you mentioned, including pest control and room ... read more
Very Poor The cleaning wasn’t very good, the floor was greasy and slippery. The WiFi wasn’t working. The location
Business response:
Dear Aline, Thank you for sharing your experience with us. We’re truly sorry to hear about the cleanliness issues you encountered, especially with the slippery floor, and we apologize for the inconvenience caused by the WiFi being down during your stay. Your feedback has been shared with our housekeeping and maintenance teams to address these areas promptly. Our goal is always to provide a comfortable and clean environment, and we’re committed to making improvements. Thank you for helping us identify areas where we can do be... read more
No volvería. Habitaciones húmedas , con mal olor. Instalaciones viejas, sin mantención Baño con descarga mala, sucio Más encima dejas una garantía que no devuelven No, habitaciones húmedas , sucias , en mal estado. Baño con wc malo, instalaciones viejas
Business response:
Dear Cristobal, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that your experience was disappointing. Issues like room cleanliness, dampness, and maintenance are not reflective of the standards we strive to uphold, and I apologize for any inconvenience this caused. Your comments about the bathroom and the condition of the facilities are concerning, and I’ve shared this feedback with our maintenance and housekeeping teams to address these issues promptly. Regarding the guarantee hold, p... read more
It wasn’t really a pleasant experience ! A lot of things the hotel is delpidated and needs to be renevated ,the worst thing happened when I got back to my room around 10pm I found a roach in my drawl and I was just telling the female front desk clerk and ahe said to me me so do you want me to go pick it up for you I know rooms are sold out , but that is nastiest thing someone working at a hotel had to me ,so I will not stay at a la Quinta again if you have any questions you can reach out to me thank you . Actually Daniel was... read more
Business response:
Dear Adam, hank you for taking the time to share your experience. I am truly sorry to hear that your stay was marred by issues with your room and the response you received from our team. What you described does not reflect our commitment to a clean and welcoming environment, and I apologize for any discomfort you experienced. We will be addressing this with our staff to ensure our service is respectful and supportive in every situation. We’re grateful for your kind words about Daniel and the breakfast, and we’ll share your p... read more
Una noche es suficiente para quedarse cerca del Sawgrass. No volveria jamas. Mal mantenido, olor a humedad, mala limpieza, desayuno muy malo. Ubicacion
Business response:
Dear Sebastian, Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We are sorry that your experience did not meet your expectations but we are equally thankful for giving us helpful feedback. Your feedback is important to us. Rest assured that improvements are underway to enhance the overall experience of our valued guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience. Sincerely, Hotel Manager
Frequently asked questions about La Quinta Inn & Suites Sunrise Sawgrass Mills
How is La Quinta Inn & Suites Sunrise Sawgrass Mills rated?
La Quinta Inn & Suites Sunrise Sawgrass Mills has a 3.6 star rating with 9,521 reviews.
When is La Quinta Inn & Suites Sunrise Sawgrass Mills open?
La Quinta Inn & Suites Sunrise Sawgrass Mills is open now. It will close at 6:00 p.m.