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La Quinta Inn & Suites Sunrise Sawgrass Mills
- Hospitality
- Sunrise, FL
About this business
Location details
13651 NW 2nd St, Sunrise, FL, 33325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Fair
Mala Mal aseo , habitación incómoda . Desayuno pésimo todo mal La atención Rafa el recepcionista lo único bueno fue el de resto pésima experiencia
Business response:
Dear Anamaria, Thank you for sharing your feedback with us. We’re pleased to hear that Rafa made a positive impression and provided attentive service during your stay. However, we’re truly sorry that the rest of your experience did not meet expectations. We apologize for the cleanliness and comfort issues, as well as for any disappointment with our breakfast offerings. Your feedback is invaluable in helping us improve, and we hope you will give us another opportunity to provide you with a much better experience. Thank you ag... read more
Would not hi back. Not much breakfast selection at all, poor quality, needs a little bit of love put in it. Staff do not look happy. The smell of the hotel……. Not sure if it smells of mould or ammonia. not much really. Wouldn’t go back.
Business response:
Dear JO, Thank you for your feedback. We sincerely apologize for not meeting your expectations regarding our breakfast offerings and the overall atmosphere during your stay. We strive to provide a welcoming environment with quality amenities, and we’re sorry to hear we fell short in these areas. Your comments about the breakfast selection and the odor in the hotel are valuable insights, and we’ll be investigating these areas to make the necessary improvements. Thank you again for helping us identify areas for improvement. We... read more
Poor No me han hecho la devolución del depósito
Business response:
Dear Beltran, We thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. As a valued guest your comfort is of the utmost importance to us, and we regret that we fell short of your expectations for the majority if your stay. We are here to help. Please reach out to us directly about your deposit. We still hope you will consider giving us another chance to provide you with a more enjoyable and positive experience. Sincerely, Hotel Manager
Hard to say I will book again on la Quinta. On our last day I found a cockroach in the room; and after checkout I lost a package delivered by UPS (according to tracking web page). I called to front desk asking about it and they said there is nothing for me. Location
Business response:
Dear Julio Martin, We thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. Your comfort is of the utmost importance to us, and we regret that we fell short of your expectations. This is not reflective of the high standards we aim to uphold. Rest assured, improvements are underway to enhance the overall experience for our loyal guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience. Sin... read more
Fair Nunca nos hicieron limpieza de habitación!! La ubicación
Business response:
Dear Marisol, Thank you for recently staying with us at La Quinta Inn & Suites by Wyndham Sawgrass Mills. We sincerely apologize for the inconvenience you experienced during your recent stay. Your comfort is of the utmost importance to us, and we regret that we fell short of your expectations. This is not reflective of the high standards we aim to uphold. Rest assured, improvements are underway to enhance the overall experience for our loyal guests. We hope you will consider giving us another chance to provide you with a mor... read more
Horrible The property is in desperate need of maintenance. Walls were cracked, paint was peeling, and overall it felt like the building hadn’t been taken care of in a long time. Worst of all, I encountered roaches in my room.
Business response:
Dear Diana, Thank you for bringing these concerns to our attention. We sincerely apologize that your experience did not meet the standards we strive to maintain. The issues you mentioned regarding the condition of the building and the presence of pests are not reflective of the service and environment we aim to provide. Your feedback is being taken seriously, and we have already scheduled an inspection and maintenance review to address the areas you mentioned. Additionally, our pest control team will be conducting a thorough... read more
Mala experiencia, el personal de recepción muy amable la señora es la única mujer que atiende, pero al salir y llegar a Tenía cucarachas, el olor de las cobijas y la falta de limpieza en la habitación La ubicación
Business response:
Dear Sonia, Thank you for your kind words about our reception team and location. We appreciate your positive feedback but are truly sorry to hear about the issues you encountered during your stay. The presence of cockroaches and the condition of the blankets are unacceptable, and we sincerely apologize for the lack of cleanliness in your room. Please know that your feedback has been shared with our housekeeping and pest control teams for immediate action. We are committed to providing a better experience and hope you will gi... read more
Poor
Frequently asked questions about La Quinta Inn & Suites Sunrise Sawgrass Mills
How is La Quinta Inn & Suites Sunrise Sawgrass Mills rated?
La Quinta Inn & Suites Sunrise Sawgrass Mills has a 3.6 star rating with 9,521 reviews.
When is La Quinta Inn & Suites Sunrise Sawgrass Mills open?
La Quinta Inn & Suites Sunrise Sawgrass Mills is open now. It will close at 6:00 p.m.