This profile has been claimed by the business owner or representative.
La Quinta Inn & Suites Sunrise Sawgrass Mills
- Hospitality
- Sunrise, FL
About this business
Location details
13651 NW 2nd St, Sunrise, FL, 33325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Disappointing Abfluss Waschbecken war defekt Eher heruntergekommen Der Schreibtisch und der Sessel
Business response:
Dear Philingo, We thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. Your comfort is of the utmost importance to us, and we regret that we fell short of your expectations. This is not reflective of the high standards we aim to uphold. Rest assured, improvements are underway to enhance the overall experience for our loyal guests. We hope you will consider giving us another chance to provide you with a more enjoyable and updated experience. Sincere... read more
Poor
Good value especially with simple breakfast included Carpets in hallway (3rd floor) were badly stained but I expect this is due for renewal. Check in was OK but we found the young lady on reception rather hasty and not really taking the time to explain fully about the damage deposit. Convenient location, a short drive from restaurants for evening meal. Simple breakfast included in price. Excellent value.
Business response:
Dear David, Thank you for your valuable feedback. We're glad to hear that you enjoyed our convenient location and found the stay to be excellent value with the included breakfast. We appreciate your comments about the hallway carpets, and you are absolutely right—we are working on plans for renewal soon to enhance the overall guest experience. We also apologize if your check-in experience felt rushed, especially regarding the damage deposit explanation. We will follow up with our front desk team to ensure that all guests rec... read more
Poor
Pet hair Pet hair all over the carpet as well as the couch. This caused severe allergies throughout my stay. We didn't realize it was pet hair until the very last day.
Business response:
Dear Savitri, Thank you for sharing your experience with us. We deeply apologize for the pet hair in your room and the discomfort it caused, especially with your allergies. This is certainly not the standard of cleanliness we aim to provide, and we regret that it affected your stay. Your feedback is very important to us, and we have immediately addressed this with our housekeeping team to ensure more thorough cleaning procedures are followed. We want all guests, including those with sensitivities, to have a comfortable and e... read more
Mucho que desear con la limpieza durante la estadía... La limpieza, nos ofrecieron limpiar la habitación al tercer día!!!!! y aun así no la limpiaron. Si voy un día la habitación se limpia si o si cual es la diferencia...???? ubicación
Business response:
Dear Milton, We thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. As a valued, your comfort is of the utmost importance to us, and we regret that we fell short of your expectations. This is not reflective of the high standards we aim to uphold. Rest assured that improvements are underway to enhance the overall experience for our loyal guests. Here at La Quinta Sawgrass Mills, we continuously strive to meet your expectations. We hope you will con... read more
No recomendable Aire acondicionado en mal estado, Electrodomesticos viejos y ruidosos. Desayuno pésimo. Ubicación cerca al Sawgrass Mills mall
Business response:
Dear Rene, Thank you for sharing your feedback with us. We're truly sorry to hear that the air conditioning and appliances did not meet your expectations and that the breakfast was disappointing. Your comfort and satisfaction are very important to us, and we regret that we fell short in these areas during your stay. Please know that we are taking your comments seriously. We will have our maintenance team inspect the air conditioning unit and appliances to address any issues. Additionally, we are reviewing our breakfast offer... read more
Adequate one night respite. No tv and no discount offered to compensate. Musty smell overlayed by cleaning chemicals and perfumes. Desperate need for updated carpeting and overall maintenance. Friendly staff. Close to all shopping, restaurants, highways. Bed was fairly comfortable.
Business response:
Dear Mia, Thank you for taking the time to provide your feedback. We’re glad to hear that our friendly staff, convenient location, and comfortable bed made your stay somewhat enjoyable. However, we sincerely apologize for the challenges you faced, particularly with the TV not working and the musty odor in the room. We understand how important these aspects are to creating a relaxing stay, and we regret that no compensation was offered for the inconvenience. Your comments about the carpeting and maintenance needs are also not... read more
Disappointing Breakfast down graded big time there were no fruits at no point of my stay there. Also it would be nice if the menu could switch up where as not the same thing everyday.
Business response:
Dear Greene, Thank you for taking the time to share your feedback. We're sorry to hear that the breakfast offerings did not meet your expectations. We understand how important variety and fresh fruit are to starting your day right, and we apologize that these options were missing during your stay. We appreciate your suggestion to rotate the menu to avoid repetition. This is a great idea, and we’ll share it with our team as we look into ways to enhance the breakfast experience for our guests. Your input is valuable, and we ho... read more
Frequently asked questions about La Quinta Inn & Suites Sunrise Sawgrass Mills
How is La Quinta Inn & Suites Sunrise Sawgrass Mills rated?
La Quinta Inn & Suites Sunrise Sawgrass Mills has a 3.6 star rating with 9,521 reviews.
When is La Quinta Inn & Suites Sunrise Sawgrass Mills open?
La Quinta Inn & Suites Sunrise Sawgrass Mills is open now. It will close at 6:00 p.m.