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La Quinta Inn & Suites Sunrise Sawgrass Mills
- Hospitality
- Sunrise, FL
About this business
Location details
13651 NW 2nd St, Sunrise, FL, 33325, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Fair Sin embargo, no tuvimos la asistencia qué solicitamos pues necesitábamos una habitación con baño adaptado para silla de ruedas, pero nos dijeron que nos ayudarían con una silla plastica para el baño, pero realmente no fue asi. Si hubiera sabido que no tenían cuartos adaptados hubiera escogido otra estancia. La ubicación
Business response:
Dear Raquel, Thank you for sharing your feedback. We’re glad you found our location convenient, but I sincerely apologize for the inconvenience you experienced regarding the accessibility of the bathroom. We understand how important it is to have the proper accommodations, and I’m sorry we were unable to provide the support you needed. Your comments about the bathroom chair will be addressed with our team to ensure we are offering more suitable solutions in the future. We are also reviewing our accessibility options to bette... read more
Mediano para lo más de ir a dormir. El inodoro fugaba agua todo el tiempo y el ruido molestaba un poco y se notaba poco aseo en las alfombras y los pisos de cerámica, igual en las alfombras de los pasillos. La ubicación es buena, la recepcionista amable, la piscina se veía limpia, aunque no la usé, el desayuno regular, le faltó fruta.
Business response:
Dear Oswaldo, Thank you for sharing your experience with us. We’re glad you enjoyed our convenient location, friendly reception team, and the pool’s appearance. However, I sincerely apologize for the issues you encountered with the toilet leak, noise, and cleanliness of the carpets and floors. This does not reflect our usual standards, and I’ve shared your comments with our housekeeping and maintenance teams for immediate attention. We also appreciate your feedback about the breakfast and the lack of fruit. We’re reviewing o... read more
Hotel sucio El piso de alfombra de los pasillos estaba muy sucio, con parches y con mal olor, las instalaciones son amplias pero con aseo deficiente. El desayuno es pobre . Estacionamiento amplio
Business response:
Dear Nicole, Thank you for taking the time to share your feedback. We sincerely apologize for the cleanliness issues you encountered, particularly with the corridor carpets and overall facilities. This is not the standard we strive to uphold, and we are addressing these concerns with our housekeeping and maintenance teams immediately. We’re also sorry to hear that our breakfast did not meet your expectations. Your comments will help us reevaluate our offerings to better serve our guests in the future. We appreciate your valu... read more
lo necesario la habitación tenia un fuerte olor a humedad y en el pasillo de las habitaciones n/a
Business response:
Dear Andrade, Thank you for sharing your feedback. We sincerely apologize for the musty smell you encountered in your room and the corridor. This is certainly not the experience we want our guests to have, and we understand how unpleasant it can be. Please know that we take your comments seriously. We will conduct a thorough inspection of the affected areas and address any underlying issues, such as HVAC maintenance or deep cleaning, to ensure a fresher environment. Your comfort is our priority, and we appreciate you bringin... read more
Nunca volvería a hospedarme aquí.. hotel muy malo En el momento del check in, la señora de la recepción se hacia la que no entendía inglés.. poca cordialidad y humanidad.. no daban ganas ni de pedirle la clave del wifi.. las habitaciones muy pero muy viejas.. no podías moverte o sentarte en la cama porque tenía extra movimiento y parecía como si se fuera a caer, la mesa estaba tan vieja que usaban una silla para sostenerla.. no había jabón ni toallas completas para todos, aunque las pedimos nunca nos las entregaron… el desay... read more
Business response:
Dear Andrea, Thank you for taking the time to share your experience with us. We sincerely apologize for the numerous issues you encountered during your stay. It is clear that we fell short of delivering the standard of service and comfort that our guests expect and deserve. We are truly sorry for the challenges you faced at check-in and any language barriers that may have contributed to the lack of cordiality. We will address this with our front desk team to ensure better communication and a more welcoming experience for all... read more
Fair
Ojo La habitación oilia horrible a humedad a perro a todo y la chica de recepción unas grosera Ubicación
Business response:
Dear Juan, Thank you for your feedback. We’re pleased to hear you enjoyed the breakfast service and found our staff helpful—that means a lot to us! However, we sincerely apologize for the issues you experienced with room humidity and pests. This is not up to our usual standards, and we take such concerns seriously. Our maintenance and housekeeping teams have been alerted, and we are taking immediate steps to address and resolve these issues to ensure a more comfortable environment for our guests. Your insights help us improv... read more
Fair
3 nights of horror It looks very old, smelly, it wasn't very clean, but the worst part was the roaches, there were all sizes.. they have a roach infestation, they were all around the room and furniture. Disgusting!! Would never recommend it! The only good thing was it's location
Business response:
Dear Mariola. Thank you for taking the time to share your experience. We sincerely apologize for the unacceptable conditions you encountered during your stay. What you described is not reflective of the standards we strive to uphold, and we understand how distressing this must have been for you. Please know that we are taking your feedback very seriously. Our management team has already initiated a thorough inspection of the property and implemented enhanced pest control measures to address this issue immediately. Additional... read more
Frequently asked questions about La Quinta Inn & Suites Sunrise Sawgrass Mills
How is La Quinta Inn & Suites Sunrise Sawgrass Mills rated?
La Quinta Inn & Suites Sunrise Sawgrass Mills has a 3.6 star rating with 9,521 reviews.
When is La Quinta Inn & Suites Sunrise Sawgrass Mills open?
La Quinta Inn & Suites Sunrise Sawgrass Mills is open now. It will close at 6:00 p.m.