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La Quinta Inn & Suites Waxahachie
- Hospitality
- Waxahachie, TX
About this business
Location details
311 Stadium Dr, Waxahachie, TX, 75165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Old hotel with bland breakfast, not worth the money being charged The room appeared dated and it looks like mold was growing in the ceiling of the bathroom-definitely water damaged. The property appeared safe and the air conditioner worked well.
Business response:
Hi Merkida, Your feedback about the breakfast options, room condition, and cleanliness is concerning, and we take it seriously. Rest assured, we will address these issues promptly to ensure a better experience for our guests. We appreciate your compliments on the safety of our property and the functionality of the air conditioner. We hope to have the opportunity to better serve you in the future.
Never again! Charged for deluxe room. Nothing deluxe about it! No carpet, very little furniture other than bed! I wS charged an extra $50 undisclosed deposit that eas suppose to be returned and still has not been put back on my credit card! Never again will I stay at this location or any other property run by foreigners as this is the only time this happens. Makes it impossible to use booking.com when you do not know in advance the situation and reservations ate non refundable and take an hour to show up in computer system. ... read more
Business response:
Hi Bettis, We apologize for the inconvenience and assure you that the conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. If there are any further concerns, please feel free to reach out.
We were unable to stay because the hotel could not accommodate our boat and made no effort to try. The property manager was very unwilling to accommodate our needs or to put customer service as a priority.
Business response:
Hi Shannon, We regret the inconvenience you experienced regarding your reservation. It appears there was a misunderstanding with Booking.com about the date change request, and unfortunately, the dates you needed were sold out. As your reservation was non-cancelable and non-refundable, we were unable to process a refund. We understand your frustration and regret that we couldn't accommodate your boat or change the reservation dates. Your feedback is valuable, and we will work to improve communication and customer service to b... read more
Bad
I won’t stay there again. I paid extra for a deluxe room that showed to have a sitting area with a small sofa. There was only a chair and coffee table. TV was terrible. Fridge didn’t work. It was clean.
Business response:
Hi Cathy, Sorry to hear that your stay fell short of your expectations. Your feedback is important to us, and we apologize for any inconvenience caused. We'll address these issues internally to ensure improvements are made. Thank you for acknowledging the cleanliness of our hotel, and we hope to have the opportunity to exceed your expectations on a future visit.
Disappointing
Bad
Poor
Fair I fell in wet paint outside the front doors where there were no wet paint signs
Business response:
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
Frequently asked questions about La Quinta Inn & Suites Waxahachie
How is La Quinta Inn & Suites Waxahachie rated?
La Quinta Inn & Suites Waxahachie has a 3.7 star rating with 4,193 reviews.
When is La Quinta Inn & Suites Waxahachie open?
La Quinta Inn & Suites Waxahachie is closed now. It will open at 12:00 p.m.