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La Quinta Inn Terrell
- Hospitality
- Terrell, TX
About this business
Location details
1614 Hwy 34 South, Terrell, TX, 75160, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
No Elevator! I traveled with two professional colleagues who are older women. The hotel had no elevator. Having to carrying bags and purchases to the 2nd floor rooms was very difficult and dangerous for our group. Had we known in advance there was no elevator we would not have booked this hotel. The location to Canton Trade days market and the interstate from Dallas were the greatest positives for this hotel.
needs staff help TV wouldn't work desk clerk acted like I was bothering him because I wanted it to ..... breakfast area small and was a mess, everything was out with no one working area
Very Good Had a great time minus the drunk teenagers running and drinking alcohol where we couldn't enjoy the pool or go to the ice maker and the building wasn't locked at night so security was lacking
Excellent time Great bed
Do not stay there Every thing, nasty filthy place Nothing
Business response:
Dear Kathy, Thank you for taking the time to tell us about your experience at the Red Roof Inn Terrell. I am deeply sorry to hear about your experience at our hotel. We strive to provide a clean and comfortable environment for all our guests, and it is clear we fell far short of that goal during your stay. Please accept my sincerest apologies for the condition of the room and the overall unpleasantness you encountered. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in th... read more
Would never stay. Don’t recommend Property is not in good shape at all. After seeing property and deciding not to stay, I still was charged for the first night. Nothing.
Room was clean, front desk staff was not. I understand that times are hard, but the front desk staff member was not clean, or professional. The lady at the front desk was wearing a shirt that was horribly dirty, she wasn't wearing a bra, it also seemed like she was living in the room just next to the office, and when the door opened to the room it reaked. There was also a group of people, one in a wheelchair that seemed to just be hanging outside. They weren't unkind, but it just seemed super unprofessional. I suggest giving... read more
Business response:
Dear Kristen, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Terrell. I appreciate you highlighting the cleanliness of the room and the comfort of the bed, but I am very concerned about your observations regarding the front desk staff and the overall atmosphere you may have encountered. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for choosing Red Roof. We hope that you ... read more
Bad Bed bugs
Business response:
Dear Bernita, Thank you for sharing your feedback following your stay at the Red Roof Inn Terrell. I was saddened to read that your stay fell short of your expectations due to the bed bugs you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the f... read more
Pagan If I had know there was a statue of Buddah in the lobby I would have never stayed there. Never ever will again. The staff
Business response:
Dear Clayborn, Thank you for taking the time to tell us about your experience at the Red Roof Inn Terrell. I am deeply sorry to learn that the Buddha statue in our lobby detracted from your stay and that you will not be returning. We aim to create an inclusive environment for every guest, and I regret that this was not reflected in your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your... read more
Frequently asked questions about La Quinta Inn Terrell
How is La Quinta Inn Terrell rated?
La Quinta Inn Terrell has a 3.9 star rating with 1,792 reviews.
When is La Quinta Inn Terrell open?
La Quinta Inn Terrell is closed now. It will open at 12:00 p.m.